Receptionist

2 weeks ago


Cardiff, Cardiff, United Kingdom Cardiff Bay Surgery Full time

GP Receptionist/Administrator
We are currently looking for a friendly, professional and organised Receptionist/Administrator to join our friendly team.

This is a part time position (25 hours per week) however, it is essential that applicants are flexible to cover for holidays/absences.


Responsibilities:

  • Ensure an efficient front desk service is provided to patients and any other visitors attending the practice.
  • Processing telephone requests for appointments, visits and general enquiries; ensuring calls are signposted correctly.
  • Registering new patients and processing prescriptions.
  • Liaising with and responding to queries from a wide range of healthcare professionals (hospitals, pharmacies & district nurses and etc)
  • Clearing and restocking consulting rooms regularly.
  • General administration duties: filing, photocopying, scanning, data entry, support to clinical team.
  • Organising and tidying up reception area, stock room, leaflet dispensers and noticeboards.
  • Opening and closing of Practice premises and maintaining security in accordance with Practice protocols.
  • Maintaining a safe and hygienic working environment.
  • Other administrative duties as and when required.

Personal Specification

Qualifications & Experience

Essential

  • Studied to a minimum standard of GCSE or equivalent
  • Experience of basic reception and telephone handling duties
  • Experience of handling day to day office procedures
  • Excellent IT skills.

Desirable

  • Experience of working in General Practice
  • Experience of working in Customer focused environment
  • Familiarity with Vision
  • Experience working in an environment with high volumes of calls.

Role Requirements

Essential

  • Demonstrate positive first impression over the phone and face to face to patients, carers and all other visitors/callers.
  • Ability to remain calm, professional and courteous in a highly pressurised and stressful environment.
  • Ability to undertake delegated tasks but also work on their own initiative
  • Ability to undertake trainings (as required) to meet the requirements of the role and the practice.
  • Excellent team player
  • Punctual and reliable

Knowledge & Skills

Essential

  • Excellent communication (verbal & written) and interpersonal skills.
  • Good working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Understanding of confidentiality and data protection legislations.
  • Good knowledge of following policies and procedures.
  • Ability to stay calm and professional and deliver high standard of service under pressure.

Desirable
Knowledge of signposting and care navigation.

Personal Attributes

Essential

  • Excellent customer service skills with the ability to deal with patients in a polite, professional and caring manner.
  • A genuine passion for people's welfare with a kind and friendly nature.
  • Excellent team player
with the ability to work on own initiative.

  • Flexible and adaptable within the role, duties and working pattern.
  • Able to adjust and respond to change.
  • Able to work under pressure and carry out multiple tasks on daily basis.
  • Well organised with an ability to prioritise tasks.
  • Motivated and committed for selfdevelopment and development of other team members.
  • Punctual and reliable
with the ability to travel between two sites.

  • Advanced keyboard and telephone handling skills.
  • Able to deal with exposure to distressing events.
  • Able to deal with difficult people and resolve conflict.
  • Has good understanding of confidentiality.
  • Able to follow policies and procedures.

OTHER DETAILS

Job Types:
Full-time, Part-time

Salary:
From £9.50 per hour

Schedule:

  • Monday to Friday
  • No weekends

COVID-19 considerations:
Personal protective equipment provided.
Social distancing guidelines in place.
Sanitisation & disinfection products and procedures in place.

Work Location:
One location

Application deadline: 12/02/2023

Expected start date: 01/03/2023
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