Transition Team Leader

2 weeks ago

Hove, Brighton and Hove, United Kingdom Legal & General Full time
Your role at a glance
We are currently recruiting a Transition Team Leader to join our team.


In this role, you will manage a team of Transition Consultants to deliver an outstanding transition service to new Pension Risk Transfer (PRT) business and ensure the team meets client requirements within required timescales.


This will include supporting the Transition Directors, Senior Transition Managers and Transition Managers in managing their portfolio of clients and working with wider PRT Client Service teams for successful scheme transitions.

What you'll be doing

  • Managing, motivating and developing employees at all levels, in a manner that is consistent with the Company's policies and procedures, including the Partnership Agreement, to maximise the performance of the area
  • Designing, implementing and maintaining a plan for inflight transitions, including prioritisation against customer/business need and cost, and deliver against plan.
  • Proactively monitoring the workload across the team and the workflow of presale support and postsale transitions to ensure compliance with agreed service levels.
  • Understanding and maintaining the team's work processes; regularly reviewing and updating processes to support new developments.
  • Meeting specified internal quality and productivity levels set by management in order to achieve the throughput of new PRT business.
  • Ensuring that the team provide the highest level of support to clients (internal and external) including consultants, trustees, administrators and pensioners at all times to ensure that all of their enquiries are resolved in accordance with the relevant SLAs
  • Ensuring all risks and controls relating to the department are monitored and reported in accordance with risk and compliance.
  • Treating Customers Fairly (TCF): Working with the Head of Client Propositions in the development and delivery of the appropriate strategy and plan to ensure all Transitions activities are delivered in line with Legal & General's customer experience expectations and Treating Customers Fairly
What we're looking for

  • An understanding of the legal framework around final salary pension schemes
  • Knowledge of the following legislation and remaining compliant:
  • Data Protection Act / GDPR
  • Money Laundering
  • Complaints
  • Treating Customers Fairly
  • Good team management and interpersonal skills, ability to develop and mentor individuals, with the ability to successfully engage and influence a broad range of individuals across various teams and functions
  • Strong organisational, project management and change management skills, with attention to detail and a demonstrated ability to prioritise and work independently
  • Previous Defined Benefit pensions experience
  • Proven background in adapting to trends and openness to new ideas
  • Experience in delivering best practice MI solutions (e.g. highlight reports, management dashboards).
  • Prince 2 practitioner desirable

Benefits:

When you commit to Legal & General, we'll commit to you too. That means we'll recognise and reward your hard work, your performance and your contribution.


If you join us, you'll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection.

You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice.

We're also proud to offer competitive family leave.

You'll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.

And then there are the many discounts we offer that you can take advantage of - both for our own products and at a range of high street stores and online offerings.

About L&G
The brand with the brolly is choosing today to change tomorrow.

Since 1836, we've grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.


We're all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you'll find a balance that helps you be your best. Empowered by hybrid working, we're supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.


Today, there's over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G.

Will you join us?

About the business area
Securing pensions over the long term can be a challenge for many businesses. Our ambitio

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