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Lead Taker

3 months ago

Glasgow, Glasgow City, United Kingdom The Kitchen Depot Full time

The Kitchen Depot


Established as a family business in 2003 we continue to manufacture and supply kitchens to our retail showrooms throughout the UK with our core values of honesty, integrity, respect, and service are still at the very heart of our business.


Job Summary

Responsbilities:

  • Greet and engage with showroom visitors in a friendly and approachable manner.
  • Understand the needs and preferences of customers, guiding them through our showroom offerings.
  • Proactively identify potential leads and initiate conversations to book showroom appointments or house calls.
  • Provide exceptional customer service, addressing inquiries, and concerns with professionalism and efficiency.
  • Serve as an ambassador for the business, embodying our commitment to delivering unparalleled service and quality.
  • Collaborate with the design team to ensure a seamless transition of leads, maintaining clear communication throughout the process. Stay informed about industry trends and product offerings to effectively educate customers and enhance their shopping experience.

Requirements:

  • Previous experience in a customerfacing role, preferably in retail or sales. Excellent communication and interpersonal skills, with the ability to build rapport quickly.
  • Proven track record of meeting or exceeding sales targets and customer satisfaction goals.
  • Strong organizational skills and attention to detail.
  • Availability to work weekends and flexible hours during the week.
  • Passion for delivering exceptional customer service and representing the business with professionalism.
  • Knowledge of kitchen design or home improvement industry is a plus, but is not required.

Pay:
£11.44-£12.44 per hour

Expected hours:
No more than 40 per week

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • Onsite parking
  • Store discount

Schedule:

  • Monday to Friday
  • Weekend availability

Work Location:
In person

Reference ID:
Lead Taker - GlasgowHillington