Customer Service Specialist

2 weeks ago

Sheffield, United Kingdom Reed Full time

Customer Service Specialist - Fluency in French Required

Reed Business Support is thrilled to collaborate with a well-established global manufacturing and distribution company in their quest for a French-speaking Customer Service Specialist. Based in Chapeltown, this role presents an outstanding opportunity for individuals with prior Customer Service experience and proficiency in French.

Benefits:

  • Salary: £26,000 per annum
  • Working Hours: 36.5 hours per week, Monday to Friday (Early finish on Fridays)
  • Hybrid working model
  • Excellent Pension scheme
  • On-site parking available

Key Responsibilities:

  • Process customers' sales orders promptly and before the order cut-off time.
  • Handle complex customer inquiries via various channels, such as mail, phone, or electronic communication, related to the company's products and services.
  • Manage orders of different complexities, including export documentation and certificates.
  • Facilitate the onboarding of new Customer Service agents, providing training, setting up system access, offering on-the-job coaching, and identifying areas for retraining.
  • Demonstrate a proactive attitude, support the team, provide positive reinforcement, and address challenges constructively.
  • Collaborate with Senior Customer Service Specialists as a Subject Matter Expert on various projects like SalesForce, New Product launches, Export processes, Client onboarding, Warehouse setups, and IT improvements.
  • Attend key meetings as required.
  • Handle a wide range of inquiries and complaints, collaborating with relevant departments when necessary.
  • Assist in coordinating customer service activities related to shipping, production schedules, inventory levels, and sales by reviewing reports and orders as directed by management.
  • Create and review correspondence and documentation regarding customer interactions, responding to inquiries and resolving concerns.
  • Develop and nurture customer relationships, acting as a liaison between sales teams and customers to ensure accurate orders and provide technical guidance if needed.

Key Qualifications:

  • 2-3 years of progressive customer service experience.
  • Fluency in French
  • High school diploma or equivalent.
  • Experience in customer service, conflict resolution, communication, cross-functional collaboration, and application of departmental policies.
  • Proficiency in PC skills, ERP systems (SAGE, SAP, Oracle), Microsoft Office applications, and other relevant software.
  • Effective communication and teamwork skills.

If you feel you match the criteria mentioned above, we encourage you to apply. Bonne Chance

  • Customer Service Advisor

    3 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    2 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    3 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    4 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    3 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** - **First Customer Contact **is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...

  • Customer Service Advisor

    3 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?**: First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and the newly launched Lumo). We operate all types of passenger railways - intercity, commuter, regional and...

  • Customer Service Advisor

    1 week ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** - **First Customer Contact**is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...

  • Customer Service Advisor

    2 weeks ago

    Sheffield, Sheffield, United Kingdom First Customer Contact Full time

    Who are we?First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper services.We are...

  • Customer Service Specialist

    2 weeks ago

    Sheffield, Sheffield, United Kingdom Randstad Delivery (GBS) Full time

    Job title: Customer Service SpecialistLocation: SheffieldContract length: 6 months (Subject to extension)Pay rate: Circa £28.00 per hour (PAYE and Umbrella available)My client is a government-owned Economic Development Bank, managed independently. They work closely with the finance sector and entrepreneurs, they strive to make finance markets work better -...

  • Customer Service Specialist

    3 weeks ago

    Sheffield, United Kingdom Randstad Delivery (GBS) Remote Work Freelance Full time

    Job title: Customer Service Specialist Location: Sheffield Contract length: 6 months (Subject to extension) Pay rate: Circa £28.00 per hour (PAYE and Umbrella available) My client is a government-owned Economic Development Bank, managed independently. They work closely with the finance sector and entrepreneurs, they strive to make finance markets work...

  • Customer Service Advisor

    4 weeks ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    **Are you passionate about delivering excellent customer service? Are you looking for a new role where you can utilise your skills?** **The Role** As one of our Customer Service Advisors specialising in customer contact via multiple channels, you will provide verbal and written support to customers' within agreed time scales and in an appropriate...

  • Customer Service Specialist

    2 weeks ago

    Sheffield, Sheffield, United Kingdom Randstad Full time

    Job title: Customer Service Specialist Location: Sheffield Contract length: 6 months (Subject to extension) Pay rate: Circa £28.00 per hour (PAYE and Umbrella available) My client is a government-owned Economic Development Bank, managed independently. They work closely with the finance sector and entrepreneurs, they strive to make finance markets work...

  • Customer Service Specialist

    2 weeks ago

    Sheffield, Sheffield, United Kingdom Randstad Full time

    Job DescriptionJob title: Customer Service SpecialistLocation: SheffieldContract length: 6 months (Subject to extension)Pay rate: Circa £28.00 per hour (PAYE and Umbrella available)My client is a government-owned Economic Development Bank, managed independently. They work closely with the finance sector and entrepreneurs, they strive to make finance markets...

  • Customer Service Specialist

    1 month ago

    Sheffield, United Kingdom Randstad Full time €28

    Job title: Customer Service Specialist Location: Sheffield Contract length: 6 months (Subject to extension) Pay rate: Circa £28.00 per hour (PAYE and Umbrella available) My client is a government-owned Economic Development Bank, managed independently. They work closely with the finance sector and entrepreneurs, they strive to make finance markets work...

  • Customer Service Specialist

    1 month ago

    Sheffield, United Kingdom Randstad Full time €28

    Job title: Customer Service Specialist Location: Sheffield Contract length: 6 months (Subject to extension) Pay rate: Circa £28.00 per hour (PAYE and Umbrella available) My client is a government-owned Economic Development Bank, managed independently. They work closely with the finance sector and entrepreneurs, they strive to make finance markets work...

  • Customer Service Advisor

    2 weeks ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Specialist

    4 weeks ago

    Sheffield, United Kingdom Randstad Full time

    Job title: Customer Service SpecialistnLocation: SheffieldnContract length: 6 months (Subject to extension)nPay rate: Circa £28.00 per hour (PAYE and Umbrella available)My client is a government-owned Economic Development Bank, managed independently. They work closely with the finance sector and entrepreneurs, they strive to make finance markets work better...

  • Customer Service Specialist

    1 month ago

    Sheffield, United Kingdom Randstad Full time

    Job title: Customer Service SpecialistLocation: SheffieldContract length: 6 months (Subject to extension)Pay rate: Circa £28.00 per hour (PAYE and Umbrella available)My client is a government-owned Economic Development Bank, managed independently. They work closely with the finance sector and entrepreneurs, they strive to make finance markets work better -...

  • Customer Service Specialist

    4 weeks ago

    Sheffield, United Kingdom Randstad Full time

    Job title: Customer Service SpecialistLocation: SheffieldContract length: 6 months (Subject to extension)Pay rate: Circa £28.00 per hour (PAYE and Umbrella available)Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.My client is a government-owned Economic Development Bank, managed independently....

  • Customer Service Specialist

    1 month ago

    Sheffield, United Kingdom Randstad Full time

    Job title: Customer Service SpecialistLocation: SheffieldContract length: 6 months (Subject to extension)Pay rate: Circa £28.00 per hour (PAYE and Umbrella available)My client is a government-owned Economic Development Bank, managed independently. They work closely with the finance sector and entrepreneurs, they strive to make finance markets work better -...