Contact and Support Advisor

2 weeks ago


Colchester, Essex, United Kingdom Colchester Borough Council Full time

Contract Type:
Permanent

Working Hours:37 Hours per week

Colchester City Council is committed to delivering high-quality and accessible services to residents, visitors and businesses.

They are a local government authority providing a diverse range of public and commercial services across Colchester, the second largest district in Essex.


The Council are seeking a Contact and Support Advisor who can work in a multi skilled environment providing a comprehensive, efficient, and effective service to support customers with enquiries across a range of channels for both Colchester City Council (CCC) and Colchester City Homes (CBH) services.


Duties of the role

Qualifications and skills required

What we offer
The Council encourages all employees to maximise their potential.

You will be entitled to join an attractive pension scheme and will receive a generous annual leave entitlement, including two extra company holidays during the Christmas period.


Other benefits include:

  • Flexible working
  • Gym, travel and online retail discounts
  • Excellent training, development and progression opportunities
For an informal discussion about this vacancy, please contact Phil Charles, Contact & Support Manager,

For further information regarding this vacancy, please click here.


Colchester City Council has a wide range of services and facilities that can involve dealing with children or vulnerable adults.

We treat our obligations for the safety of children and vulnerable adults seriously and expect our staff to be committed to the principles of our published policies and to adhere to the procedures contained within them.



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