Customer Success Executive

1 week ago


Cambridge, Cambridgeshire, United Kingdom Zetter Recruitment Full time

Customer Success Executive - Data & Insights

Company snapshot:

  • Innovative data & insights business, particularly focused on the healthcare space
  • High-energy, passionate team on a growth trajectory, with their customer base doubling last year alone
  • Multi-award winning business including 'Best Use of Innovation'

The role:

  • Working closely with the Customer Success Manager and Director of Customer to help manage and support their fast-growing customer base
  • Being the primary point of contact, responding to enquiries and resolving client queries via phone, email and video call
  • Monitoring client 'health' and delivering engaging training sessions to ensure customers are getting the most value from the services and recur and grow each year
  • Being nurtured and coached into a Customer Success Manager

About you:

  • A minimum of 1 year B2B oexperience, ideally from a technical background
  • Educated to degree level
  • An energetic and engaging communicator, who is keen to learn and progress quickly

The package:

  • Circa £28,000 + commission and bonus scheme
  • HYBRID - 1 day per week in office in Cambridgeshire
  • Great progression routes

Explore a wide range of Sales, Account Management, and Customer Success jobs across the UK & Internationally. Zetter is the go-to Sales Recruitment Agency for companies looking to recruit experienced Sales and C-level Executives. Specialist sectors include SaaS, DeepTech, Fintech, Cleantech, Renewable Energy, ConstructionTech, PropTech, E-Learning/EdTech, FMCG and HealthTech.

Zetter Ltd are acting as an employment agency in relation to this vacancy.



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