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Technical Support Engineer
3 months ago
ABOUT THE ORGANIZATION
Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.
Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at or connect with us on LinkedIn or Twitter.
The Role
Thanks to our innovative products and great team – we are proud that the business is continuing to grow, we now have an opportunity for an entry-level Technical Support Engineer to join our professional IT team based in Midsomer Norton.
An entry-level IT position where you will be given excellent training and mentoring with a view to progressing the role. The opportunity to play a key role in the ongoing smooth operation of local business activities. Technical training provided to give opportunities to become involved in wider-ranger projects.
Responsibilities
- To provide excellent IT support services to South West sites.
- Ensuring that Corporate IT policies are adhered to and maintained.
- Provisioning smooth operation of all IT functions.
- Providing a strong platform to enable and enhance business activities.
- Safety and Security Commitment
Qualifications / Experience Critical for the job Holder
- Ability to work alone or as part of a team.
- Ability to prioritise tickets based upon business criticality.
- Interpersonal and communications skills – Ability to communicate with all levels of the business from shop-floor to management.
- Full driving license – Travel between two sites will be required.
- Knowledge of Microsoft Operating Systems (both desktop and server based)
- Understanding of Local Area Networking experience (TCP/IP, Ethernet)
- Basic IT troubleshooting skills
- An understanding of hardware, software, networks, and systems.
- Ability to diagnose and resolve technical problems under pressure.
- Clear communication, patience, and empathy to assist users with varying technical knowledge.
- Translating complex technical jargon into understandable language.
- Skills in system administration and ongoing maintenance of IT resources.
Benefits
- Competitive Salary depending on experience
- Company pension
- Competitive holiday entitlement increasing with service
- Cycle to Work scheme
- Flexible working
- Further training opportunities
- Access to discounts and savings at some of the UK's biggest retailers
- Free onsite parking
No agencies please.
You must be eligible to work in the UK.
EQUAL EMPLOYMENT OPPORTUNITY
It is Sun's policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identify, marital or veteran status, disability, or any other status protected by applicable law.
