Pensions Support Officer

1 week ago


Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

We are looking for an enthusiastic Pensions Support Officer, to help support the administration of NHS and NEST Pensions within our busy Payroll Department, ensuring the delivery of a high quality service to our work force and external organisations.


You will support the Pensions Team and Payroll Management ensuring all processes within the department is adhered to in a timely and accurate manner.

You will work closely with Payroll, Human Resources, and ISS


You will need to have strong numerical and communication skills, along with the ability to work methodically and show attention to detail.

This is an interesting role and we are looking for a conscientious team player who will ensure our high standards and positive reputation is maintained.


Working within the NHS you will be eligible for all our great benefits including NHS pension and salary sacrifice schemes.


  • Be responsible for the distribution and allocation of Pension post received to office daily
  • Deal with the administration duties regards the receipt of retiree termination forms and the chasing of these for staff whom have sent an intention to retire.


University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.


We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.


Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.


We are proud to be recognised as a Pathway to Excellencedesignated organisation - please click the link for further details about this prestigious award.

Pathway To Excellence - University Hospitals Coventry & Warwickshire )


By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities.

There has never been a better time to join our team.


The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society.

We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care.

We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.


  • Support the Pensions Officer/Assistant with the distribution of all auto enrolment letters to be sent out on a monthly basis.
  • To communicate effectively in person (including Ad Hoc visits), by telephone, in writing or by E-Mail; dealing with requests for advice or assistance from Employee's, Union Representatives, Colleagues, Managers (up to board level), NHS Pensions Agency and other external agencies including the Inland Revenue.
  • Keep up to date with current scheme regulations and be willing to partake in all aspects of training required; mandatory and statutory.
  • Understand HMRC regulations of tax and national insurance and the effects that pension have on these.
  • Provide members with appropriate paperwork and literature for all retirements including age, reduced VER and Ill-Health.


To assist the Pensions Manager in delivering a quality, full NHS Pension Scheme service to staffing levels of approximately 9,500 within University Hospital of Coventry and Warwickshire NHS Trust; along with our sister company ISS.

For further details please see the attached job description.
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