Customer Support Team Leader

2 weeks ago


Bradford, Bradford, United Kingdom Bidfood - Oliver Kay Full time

This is an exciting time to be part of Bidfood as we move forward with our sister company Oliver Kay, from the very beginning, the business was founded around the very best produce that we could find.


At our depots we make over 5,000 deliveries to our customers each week, we have a number of teams who work together to deliver service excellence to our customers every day.

We want to have passionate people working with us in Oliver Kay, we value our employees and strongly believe in developing our people for the future.


We have an exciting opportunity to join our newly created customer support department, and as a part of the customer support leadership team you'll fill an essential role in helping us achieve our targets by delivering the right service and support to our customers on time.


To support the team to ensure deadlines are achieved and to have a hands on approach to cover when needed.


Your main duties will include:
coaching and developing the customer support team, provide a point of contact for escalated complaints and overall - ensure the customer is put at the heart of everything that you do and providing a satisfactory resolution that enhances their experience of dealing with Oliver Kay


Ideally, you'll have experience managing people and from a call centre background, possess a professional and clear phone manner, be competent with IT based systems and experienced using Word, Excel & Outlook confidently and the ability to record information accurately and be able to demonstrate a history of developing and coaching contact centre advisors.

Due to the nature of the business you are required to work 10am - 6.30pm, 5 over 7 including permanent Sunday

Job Types:
Full-time, Permanent

Salary:
£28,129.80 per year

Benefits:

  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • Life insurance
  • Onsite parking
  • Referral programme
  • Sick pay
  • Wellness programme

Schedule:

  • Day shift
  • Weekend availability

Ability to commute/relocate:

  • Bradford, BD4 6SE: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Service: 1 year (required)

  • Supervisory: 1 year (required)

Work Location:
One location

Reference ID:

CSTLBRAD

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