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Service Architect

3 months ago

Farnborough, Hampshire, United Kingdom Leidos Full time

Description

Service Architect


Everything we do is built on a commitment to do the right thing for our customers, our people and our community.

Our mission and our values guide the way we do business.

The foundation of our Leidos culture is our Values, Beliefs and Expectations by which we select, recognise and reward employees.

They create the environment that drives us toward our mission.

Inspired to make a difference, we are committed to solving the world's toughest problems.


Passionate about customer success by being determined to understand and respond to our customers' needs as if they were our own.


United as a team, we are bound together by our conviction that ethics and integrity is core to how we operate.


Because of a key strategic development and a new exciting business opportunity, we have a requirement for a security-cleared
Service Architect based in the UK working at our Farnborough site and remotely.


Leidos has more than 30 years' experience of developing and running some of the largest government Biometric systems in the world.

We are currently hiring to expand our UK based technical team who support our biometrics services for UK Govt.


Being part of the Leidos team is a commitment to push yourself and those around you to do better, constantly adapt and learn new technologies.

We're a passionate team and are committed to developing and growing our staff.


Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defence, intelligence, homeland security, civil, and health markets.

The company's 33,000 employees support vital missions for government and commercial customers.

WHAT WILL YOU BE DOING?


The Service Management Capability has been created to provide consistent & efficient Service Design, Service Architecture, Service Transition and Operational Service Delivery to Leidos customers.

The Service Delivery Management function provides a focal management interface into our customers and Portfolio Management teams for all services delivered by the Leidos Delivery operational units.

Service Delivery Management coordinates continuous service improvement activities across all virtual delivery teams.

The Service Delivery Manager (SDM) manages overall delivery commitments to the customer as the single point of end-to-end service delivery accountability within each account for meeting delivery targets, service excellence


Measured on the ability to deliver innovative and excellent services at the lowest possible cost and improve productivity, the SDM drives transformation of the client environment to deliver high value, cost effectively maximizing use of a standard Leidos product set and compliant with ITIL processes.

The SDM orchestrates the multiple service management capabilities in an integrated operation.


The SDM is a direct client contact position responsible for delivery of all in-scope contracted services across all involved service delivery towers, ensuring that performance goals are met.


The SDM is the principal contact for all service operational and tactical issues for the client and Leidos delivery organizations.

The SDM develops and nurtures an excellent client relationship at the executive level supporting the Portfolio Manager and supporting on contract growth opportunities

The successful individual will have the following responsibilities:

  • Manages overall service architecture commitments to the customer
  • Work in strong partnership with client senior stakeholders to drive continuous improvement
  • Working as part of a multidisciplined and multiorganisation team; able to use your own team, 3rd party contractors, and, the support of peer organisations, to get the best results for your customer
  • Involvement in transitioning new services from Projects to Business as Usual (BAU) through formal Service Transition processes
  • Ongoing requirement to maintain service documentation/procedures/work instructions and ensuring that customer reports are accurate and sent on time whilst managing customer expectations
  • Develop and present monthly service reporting
  • Work to the applicable industry best practice framework (ITIL)
  • Responsible for customer satisfaction, cost, schedule and service deliverables
- demonstrating knowledge of customers strategy, objectives and critical success factors

  • Creation of an annual cost budget that covers the contracted scope of services
  • Managing to a cost budget,
  • Ensuring accurate labour tracking
  • Tracking of 3rd Party Costs
  • Experience of forecasting service costs on a monthly basis to ensure accurate financials
  • Running a Risks & Opportunities tracker against the cost base to ensure achievement or improvement of budgeted cost base.
  • Responsible for Profit and Loss (P&L) for the service elements of the customer contract
  • Managing to agreed Revenue and Costs budget
  • Responsible for forecasting the service P&L
  • Responsible for totality of services del