Safe Haven Senior Worker

1 week ago


Woking, Surrey, United Kingdom Catalyst Support Full time

Job summary

To support the smooth runningof an out of hours crisis prevention and support service. The Safe Haven modelis a partnership approach of community connections and statutory mental healthproviders.

The aim of the Safe Havenservice is to reduce emotional and psychological distress by providing analternative provision to attending A&E for anyone experiencing or at riskof escalating to a mental health crisis alongside any carers.

Main duties of the job

Manage rotas, ensuringthere is adequate cover for holiday and sickness

Solve issues of staff coverwith partner organisations as they arise

Undertake monthly team meetingswith all Safe Haven staff

Deliver one to onesupervision for staff, ensuring all performance issues, complaints and supportneeds are addressed (the frequency of these is dependent on the number ofshifts the worker has done in a month)

Support with annual appraisalsfor Safe Haven staff

Ensure all Catalyst staffare following the incident management process, utilising the on-call rota and24 hour timelines on incident forms

Participate in the on-callrota, ensuring you are able to respond to urgent calls, follow-up and reportincidents during Safe Haven opening times

Liaise with the ServiceManager and Head of Operations in preparation for the Service Review andSteering Group Meetings in relation to service delivery

Work with the ServiceManager around operational efficiencies

Work with the ServiceManager around any complaints, grievances and serious performance issues

Develop relationships withservice users, carers and statutory and non-statutory organisations, in orderto provide more integrated preventative and crisis management provision

Ensure high qualityservices are delivered consistently and adhere to best practice guidelines

Work within the Catalystgovernance framework

About us

Itsnot just about what we offer, but how we offer it.

Catalystis a non-profit organisation working with people to support their health andwellbeing.

Establishedin Guildford for over 30 years, we provide services alongside a variety ofstatutory and VCSE colleagues in Surrey and its borders.

Webelieve change is achievable when offered by a flexible, respectful, inclusiveand a non-judgemental approach.

Our values are Kindness, Integrity and Commitment.

Job description

Job responsibilities

We are a non-profit organisation working with people to support their health and wellbeing. Established for over 30 years, we have provided services alongside a variety of statutory and voluntary, community and social enterprise (VCSE) colleagues in Surrey and its boarders. We believe change is achievable when offered by a flexible, respectful, inclusive and a non-judgemental approach.

We are currently looking for experienced Senior Mental Health Support Worker to help manage the Safe Haven site in Woking

Salary : £30,000 + on call allowance

Hours: 35 hours but negotiable for the right candidate and will include afternoons, evenings and weekend hours. Hours of work to be discussed.

Company Benefits: 26 days annual leave pro rata (rising with service) + bank holidays + 1 extra days leave on your birthday, Pension, Access to Simply Health, Blended working, Employee discount programme and more..

Location Woking

Your role will be to support the smooth running of an out of hours crisis prevention and support service. The Safe Haven model is a partnership approach of community connections and statutory mental health providers.

The aim of the Safe Haven service is to reduce emotional and psychological distress by providing an alternative provision to attending A&E for anyone experiencing or at risk of escalating to a mental health crisis alongside any carers.

This is a hands on role where you will be taking on a variety of tasks such as but not restricted to:

Manage rotas, ensuring there is adequate cover for holidays and sickness

Undertake monthly team meetings with all Safe Haven staff

Deliver regular one to ones, ensuring all performance issues, complaints and support needs are addressed

Ensuring all staff are following the correct processes

Liaise with the Service Manager and Head of Operations in preparation for the Service Review and steering group meetings in relation to service delivery

Participate in the on-call rota, ensuring you are able to respond to urgent calls

Develop relationships with service users, carers and statutory and non- statutory organisations, to help provide an more integrated service

This post is subject to a DBS check. Please note past drug and/or alcohol or criminality history will not necessarily discount you from undertaking this role

Our ideal applicant will have/be;

Experience working within social care contracts, particularly mental health Experience supervising, supporting or mentoring staff and / or volunteers Understanding of safeguarding policy and practice Good Admin, recording keeping and reporting skills Understanding of the need for and ability to deliver quality services Confidence to work on own initiative as well as part of a team Robust professional boundaries Person Specification

Experience

Essential

Demonstrated experience of working within social care contracts, particularly Mental Health Experience supervising, supporting or mentoring staff and/or volunteers Experience of and a commitment to working positively in partnership with a range of statutory and voluntary agencies An understanding of Safeguarding policy and practice

Desirable

Qualification, or working towards a qualification, in health, social care or management

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