This is a varied role and you will be expected to support patients and visitors who attend at the practice for medical advice, treatment and support.

You will be pivotal in directing and assisting patients in accessing services, both in person and over the telephone.

In addition you will undertake a wide number of tasks including general practice administration and hospital correspondence.

The duties and responsibilities to be undertaken may include any or all of the items in the following list, with duties being varied from time to time under the direction of the Patient Services Manager, which will be dependent on current and evolving practice workload and staffing levels:

• Call handling -you will be an essential link in the telephone communication system and the first point of contact with the public, internal/external medical staff and many outside organisations and other associated healthcare agencies
• Health navigating and signposting patients to the correct Clinician or Organisation
• Making appointments for patients using the Practice computer system
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Input new registrations, change of details onto the clinical system.
• Scanning & assigning clinical letters to GP's
• Ensure new patient records are received electronically and imported onto the clinical system
• Summarise patients notes when requested
• To ensure provision of customer service to all patients and visitors to the Practice and facilitate the smooth running of clinics, ensuring that the reason for any delays is explained to patients and visitors.
• Procesing tasks and contacting patients regarding Test Results, follow up and general correspondence by phone, letter, or SMS.

The hours will be worked Monday, Tuesday, Thursday and Friday, with Tuesday and Thursday involving a 7pm finish.

It is important to be aware that the surgery is open between 8am and 8pm on a daily basis, with a receptionist on duty throughout these hours.

We offer excellent terms and conditions of employment, 4 weeks holiday plus BHs pro rata, rising to 5 weeks plus BHs pro rata.

Membership of the NHS pension scheme with the employer contributing 20%, and the provision of a uniform.

Enquiries for informal discussion are welcomed.

Applications can be made via the Indeed website, but must include a covering letter.

Closing date:
We reserve the right to close the advert when we have reached a maximum number of applicants.

Interview date planned for week commencing 28/8/2023

Job Types:
Part-time, Permanent, Temporary contract, Fixed term contract

Contract length: 10 months

Part-time hours: 20 per week

Salary:
From £10.50 per hour

Benefits:

• Additional leave
• Company events
• Company pension
• Onsite parking
• Store discount

Schedule:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
Workstations are wiped before and after every session.

Work Location:
In person

Application deadline: 21/08/2023

Reference ID:
Medical receptionist

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