Locality Officer

1 week ago


Southampton, Southampton, United Kingdom SNG Formerly Sovereign Housing Association Full time
We are excited to present an opportunity for a Locality Officer (Housing Officer) to join our team in Southampton / South Hampshire. Your role will involve managing a varied schedule between working remotely, in the office, and in direct contact with customers. Your workstation can be assigned to our modern satellite offices in Southampton, Basingstoke, Greenham, or Christchurch. The initial salary offered ranges from £30,000 to £35,000 depending on your expertise. Your Responsibilities:
  • Provide a professional mixed tenure service in tenant and neighborhood management, addressing various challenges in housing management such as anti-social behavior, contractual breaches, and neighborhood concerns.
  • Ensure safety in our neighborhoods, meet customer requirements, and implement necessary changes.
  • Balance your workload with community projects to foster inclusive environments for our customers.
To excel in this role, you need to possess:
- Proactive management skills for a complex workload
- Strong communication abilities with a background in customer service in demanding settings
- Experience in delivering excellent customer service, contributing to a 90% satisfaction rate
- Proficiency in housing management services and using computer systems like Microsoft Office Some positions will involve overseeing Scheme Officers at our Housing for Older People schemes. You must hold a valid UK driving license and have access to your transportation. Please Note:
A DBS check will be required for the selected candidate. We offer various perks at SNG, including a £450 flex-pot yearly, discounted shopping, and a cycling scheme along with generous staff benefits such as 25 Days Holiday + Bank Holidays (increasing up to 30 days), a matched pension scheme up to 12%, life insurance at 4x your salary, access to a 24/7 virtual GP service, and discounts on wellbeing services like gym memberships. We also offer private medical insurance, dental insurance, and critical illness cover options. About Us: As part of the Localities Team, you'll join a supportive and friendly working environment where we value our employees' development. This role opens up avenues for a rewarding career within a successful and diverse organization. SNG, a merge of Sovereign and Network Homes, stands as the 6th-largest housing association in the UK.
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