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Customer Care Assistant
3 months ago
Contract Type:
Permanent, Part Time, Full Time, Job Share option available
Salary Range:
£24,100 increasing to £25,600 within 18 months, starting salary depending on experience
Motor Claims Customer Service Advisor:
Due to growth we are excited to be expanding our dynamic First Notification Loss Team into our Bournemouth office No prior insurance experience needed - just bring your enthusiasm to learn.
Salary £24,100 increasing to £25,600 within18 months (or sooner, depending on how quickly you build your skills and knowledge) through our pay progression scheme.
5-hour week, where shifts are scheduled in advance so you can plan around your personal schedule. Working within our core hours of 8am to 9pm, Monday to Friday, and 9am to 5pm Saturday and Sunday. Part time opportunities are also available.The main responsibilities of the Motor Claims Customer Service Advisor role are:
- Confidently guide customers through the policy cover they have taken out making sure they can utilise their Policy benefits in full.
- Create a stress-free experience for our customers by speaking their language and resolving their concerns.
- Assist with the creation of new claims making sure we understand their needs.
- Ensure claims are processed correctly (don't worry - we'll provide comprehensive training).
- Control claims expenditure, finding cost effective solutions to meet our customers needs.
- Provide outstanding customer service, putting our customers at the forefront of everything we do.
- Identify potential fraud indicators and use questioning techniques to make informed decisions.
- The knowledge, skills and experience needed for the Motor Claims Customer Service Advisor role are:
- Prior experience in customer service roles is beneficial but not essential - we value attitude and potential over experience.
- A genuine passion for delivering standout customer experiences.
- Here are some of the benefits you can enjoy within the Motor Claims Customer Service Advisor role based in Bournemouth
At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK.
Flexible Working - Smart Working @ Ageas gives employees flexibility around location (as long as it's within the UK) We also offer all our vacancies part-time/job-shares .
We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness.
Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more.
Supporting you and your Family - Maternity/pregnant parent/primary adopter entitlement of 16 weeks' at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay.
Benefits for Them - Partner Life Assurance and Critical Illness coverGetting Around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover
Supporting you back to work - Return to work programme after maternity leave
We're one of the largest car and home insurers in the UK.
Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.
We're a signatory of the Race at Work Charter and Women in Finance Charter, a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria).
Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements.
