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Senior Visitor Experience Officer

3 months ago


Newport, Newport, United Kingdom National Trust Full time

If you love engaging our visitors and interpreting our places and spaces with inspiring experiences, events, and programming, and you are passionate about innovative and creative ways to bring our work and stories to life, we've got a fantastic opportunity for you.


Interviews will be held on Friday 23rd of February.


What it's like to work here:The Isle of Wight is home to rolling downland, towering cliffs and golden beaches and we look after 5,500 acres and a third of the coastline on it.

From ancient woodland to nationally important chalk grassland, and the only National Nature Reserve on the Island, our Countryside Team care for these wildlife-filled landscapes alongside our Property Team who bring to life historic buildings including the last remaining windmill, a fort perched on the tip of a cliff and an ancient manor surrounded by exotic gardens.

The holiday team complete the portfolio by managing 17 holiday cottages.

We are a varied team, with diverse skills, all working together with volunteers, the local community, neighbours and other partners to look after these special places for all, now and in the future.


What you'll be doing:

The role of Senior Visitor Experience Officer is one you can make your own, by bringing your unique skills and experience to it.


Working with the wider team, you will create programming and interpretation that engages visitors and helps them appreciate what makes the places we care for special.

Recognising the creative talents of staff, volunteers, partners and suppliers, and nurturing their practical skills, you'll create innovative programming, taking ideas from the design stage to fabrication and final installation, and commissioning interpretation both internally and externally as required.


The role is incredibly varied and encourages creative thinking, challenging perceptions of interpretation, and making things happen through collaboration with others.

Who we're looking forThis job is all about providing a service. To be fantastic in this role, you'll need to;
- experience of delivering inspirational engagement activities
- have good people skills, enabling good working relationships with those in your team and across the property
- understanding of how to interpret significant collections to varied audiences.
- excellent organisational skills, and the ability to time manage projects successfully
- have good interpersonal skills, able to deal with visitors in a variety of situations
- have a flexible customer focused approach with experience in delivering high standards of customer service
- experience of working with and supervising volunteers

The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Taxfree childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most Trust places
  • Independent financial advice

Requirements :
Compliance.
Eligibility to Work in the UK
Permanent f/t (37.5 hrs pw)