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Restaurant Supervisor

3 months ago

London, Greater London, United Kingdom Pan Pacific London Full time
Pan Pacific London brings understated, comforting, and approachable luxury to London's premium Square Mile.


With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations.


Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.


ABOUT YOU


We are looking for a passionate and guest focused Restaurant Supervisor to join our incredible Straits Kitchen & Bar team at Pan Pacific London.

You show confidence, empathy and professionalism when dealing with guests and associates alike. You are calm under pressure and you desire to deliver the best experience for our guests.

If you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work and you put people at the heart of every decision you make, then we would love to hear from you.


JOB SUMMARY


As a Restaurant Supervisor in Straits Kitchen & Bar, you will be responsible for creating exceptional experiences for our guests.

Your tasks as a Restaurant Supervisor will include but not be limited to:

  • Prepare for service by ensuring the department's equipment is clean, and the outlet is ready for service and guest comfort.
  • Carry out effective service by ensuring all staff are aware of their roles and responsibilities.
  • Design promotional material which is aimed at increasing revenue, covers and profit for the restaurant with the approval of the line manager.
  • Maintain complete knowledge of menu items including:
  • All liquor brands, beers, and non-alcoholic selections available in outlets
  • The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
  • Designated glassware and garnishes for drinks.

BENEFITS OF WORKING AS A RESTAURANT SUPERVISOR AT PAN PACIFIC LONDON
As a company, we pride ourselves on our close-knit relationships, development and wellbeing

We offer you:

  • Access to Mental Health First Aiders
  • Celebrate your Birthday with an extra day off
  • Cycle to Work Scheme
  • Referral Scheme
  • Seasonal Ticket Loan
  • Enhanced Maternity and Paternity Policy
  • Eye Care Voucher Scheme
  • Social & Employee Wellness Activities
  • Employee Assistance Programme including 24/7 virtual GP and financial advisors
  • 2 Hotel-Wide Social Events a year as well as additional social gatherings
  • Flexible Work Policy
  • Dry cleaning for uniforms and work attire


 Reward and Recognition
  • Star of the Month, Manager of the Quarter and Star of the Year
  • Guest Experience Programme
  • Discount on our Food and Beverage Outlets
  • Discount on Internal Spa Treatments


 Culture Club
  • Focuses on Diversity and Inclusion
  • Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties
  • Complimentary meals prepared for you by our chefs
  • 2 Study Days per year (fully paid and in addition to your annual leave)
  • 2 Volunteer Days per year (fully paid and in addition to your annual leave)
  • Progression our goal is to always to coach and keep our employees helping you to develop and grow internally and within the PPH Group
  • Additional YuLife Perks

ABOUT PAN PACIFIC LONDON


Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025.

Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.

Come and join our haven in the heart of the City, a Forbes Travel Guide Five-Star Property, most recently voted:

  • Hotel of the Year, Group 2023 | Catey Awards
  • Hotel of the Year, London 2022/2023 | AA Hospitality Awards
  • Forbes Five-Stars 2022/2023 | Forbes Travel Guide
Our team can't wait to welcome you.

INDFOH