Repairs Service Scheduler

2 weeks ago


Burton upon Trent, Staffordshire, United Kingdom Trent & Dove Housing Full time

You will be responsible for customer enquiries, mainly over the telephone and have the ability to diagnose repairs, issue orders of work and arrange subsequent appointments.


To be successful you will have:

  • Solid experience in administration within a busy customer focused role
  • Ideally, some understanding of building maintenance terminology
  • Strong IT skills
  • Ability to manage your own work load
  • Strong customer service focus
  • Confident telephone manner
  • Proven ability in working to targets and standards in order to achieve a quality service delivery.
  • The ability to remain calm when dealing with a difficult situation positively.
We offer well maintained, affordable homes across East Staffordshire, South Derbyshire, and North West Leicestershire.

Over 6,000 properties, ranging from sheltered accommodation to family homes and everything in between.

We are driven to make a difference to people's lives and reduce homelessness in our region.

By providing affordable homes and a wide range of supporting services we enable people and communities to thrive and enjoy life.

Our Mission is to Transform Homes, Lives, and Communities in our region, and for more than 21 years now that is exactly what we have been doing.



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