Quality Manager

1 week ago

Warrington, Warrington, United Kingdom Lifeways Group Full time

Quality Manager

Salary £41,000 (+matched pension, 33 days hols (inc bank hols) access to Lifeways Rewards)

Remote Working

Location : North West base would be ideal in terms of travelling to services

Purpose of the Role

The Lifeway's Group is one of the UK's leading providers of specialist support services for people with complex needs. We are striving to be revolutionary in our sector and currently on a transformational journey to become the Care Provider of Choice by through new process, digital solutions / tools, and more efficient ways of working, helping our people deliver the best care to the people we support. We would love to invite you to be part of this

Lifeways Quality function aims to ensure each person receives a high-quality support service that meets their needs and aspirations, underpinned by three strategic themes 1. Monitoring and Driving Performance 2. Regulatory Compliance 3. Positive Engagement.

The Regional Quality Manager will contribute to and support all elements of the strategic themes to define standards, assure quality and provide expert advice, support, guidance, tools and information to the organisation, to deliver on its regulatory, legislative and organisational obligations and standards.

Role Responsibilities

  • Lead on / take part in projects, developing user related systems and processes as part of the Quality Strategy; championing person centred / co-produced approaches, ensuring compliance with regulatory and contract requirements.
  • Utilise effective leadership, management and communication skills to drive up quality : facilitate reflection on service performance, develop local improvement strategies, drive to health and safety, share good practice, support innovation and apply organisational learning. approaches
  • Provide expert advice, training/workshops and guidance on regulation, regulatory changes, changes to health and social care, organisational policy and strategy in response to sector / organisational changes.
  • Own, support co-ordinate Quality Policy development. Provide advice and guidance on changes to organisational policy and strategy in response to sector / organisational changes.
  • Contribute to the periodic review of the overall governance framework for the organisation in line with current strategy and regulatory requirements.
  • Provide proactive support by way of facilitation of the organisations 'Preparing for Inspection' process to ensure registrations are delivering high quality care in line with regulatory requirements.
  • Monitor performance by gathering relevant data and intelligence, analysis and produce written reports to communicate / escalate findings via the appropriate platforms / channels.
  • Engage with managers, colleagues and people we support to ensure that the quality assurance system is functioning properly, and where appropriate give advice on changes and support their implementation.
  • Work dynamically to support underperforming services and ensure action is taken to make improvements
  • Listen to feedback from the people we support, their family, friends and external stakeholders to ensure we learn from, respond to, and co-produce outcomes that meet their needs and requirements.
  • Contribute to tender submissions and work collaboratively with the project team to successfully integrate new business, complete base line audits, and ensure regulatory requirements are adhered to.

This role will require travel and some overnight stays (paid). You will have the autonomy to control your own diary but rough expectation is to be in services 2/3 days per week with other day working remotely.

The ideal candidate will have the following essentials skills and experience

  • In depth experience of the social care sector is essential
  • Previous responsibility for implementing quality systems and process across a large business area
  • Experience of developing and leading quality improvement action plans
  • Understanding of coproduction and personalised care
  • Robust knowledge of regulatory standards, social care sector legislation and best practice.
  • Proven track record of leading and implementing change and implementing quality systems and processes
  • Excellent written and verbal communication skills
  • Ability to communicate to a variety of audiences both internal and external stakeholders.
  • Ability to analyse trends and data drawing meaningful conclusions
    • Experience of representing the organisation in front of regulators , local authorities and external stakeholders.
    • Reporting Skills : Ability to utilise information, communication and technologies to produce high quality reports.
    • Excellent knowledge and experience of using Ms Office packages

Beneficial but not essential

Working in a operational managerial role within social care and /or held a Registration with a regulatory body eg CQC, CIW, CI would be an advantage

What we can offer you

  • You will work as part of a Central Quality Funtion where you can make a difference and directly impact the companies strategic goals.
  • The opportunity to obtain an EBOSH qualification
  • You will be a specialist adviser to the business, using your previous operational or specialist quality experience to achieve great things.
  • You will be supported to achieve your personal and professional development goals and develop as a leader and manager.
  • You will receive core benefits including matched pension scheme, life insurance, sick pay, car mileage and access to other benefits, rewards and recognition such as discounts, cycle to work, well-being and Employee Assistance Programme (EAP)

This is a great opportunity to join a growing function, as Lifeways invests in delivering quality services to every one of the people we support. Apply today

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