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Welfare Crew Member

3 months ago

Bristol, Bristol, United Kingdom Thekla Bristol Full time
Are you outgoing, confident and motivated to play an important part in keeping the atmosphere on a night out friendly and respectful, and to support people who may be vulnerable?


From the end of January, we are looking to hire an additional member or two into our Club Welfare Crew in our venue to improve our ability to look after our guests on a night out, and to identify and support people who may be vulnerable.

While on shift with a fellow crew member, you will mingle with guests, take opportunities to promote positive behaviour, and help guests in practical ways.


As Club Welfare Crew you will work alongside security, management and bar staff on our busiest nights (Thursday to Saturday with an occasional mid-week event).

Please note that hours are nights only.

You will receive the following to prepare you for and support you in the role:

  • Dedicated training session
  • Club Welfare Crew uniform
  • Club Welfare Crew kit
To succeed in this role you will need to be:

  • In tune with the culture, interests and trends of our usual club and venue guests (typically 18-24 year olds).
  • Socially confident, able to chat and mingle with guests and be assertive enough to encourage positive behaviour.
  • Openminded and nonjudgemental, with good listening skills to support vulnerable or distressed guests, or those who have overconsumed alcohol.
  • Proactive and able to work on your own initiative and with other staff in a busy club environment.
  • Resilient enough to cope with verbal abuse and keep calm in challenging situations.
Previous experience working in the night time economy or with the target age group would be an advantage.

Job Type:
Part-time

Part-time hours: per week

Salary:
From £9.68 per hour

Benefits:

  • Casual dress
  • Employee discount
  • Onsite parking

Schedule:

  • Night shift

Supplemental pay types:

  • Tips

COVID-19 considerations:
We follow the latest Government advice on COVID-19 precautions.

Experience:

Customer Service: 1 year (preferred)

Work Location:
In person

Reference ID:

THEKLACLUBCREW