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Call Centre Operative and Dispatcher

3 months ago

Chelmsford, Essex, United Kingdom Happicabs Chelmsford Full time

NOTE FOR APPLICANTS:

  • This is a UK and office based position based at CM1 3ST.
  • You must drive and have access to own method of transport.
  • This is a weekend only position.

PLEASE DO NOT CONTINUE IF YOU ARE UNABLE TO FULFIL ABOVE REQUIREMENTS.


We are currently recruiting for a friendly, hardworking call centre agents and dispatchers to work within our busy 24 hour Customer Contact Centre in Writtle, Chelmsford (CM1 3ST).

This role will require flexibility to work across a range of shift patterns which will include evenings, weekends and bank holidays to cover our hours to meet 24/7 demand.


This is the ideal role for someone with a passion for customer service, who is comfortable within a fast-paced environment, and who has the personality to complete sales and promote our brand positively.

If you are vibrant, enthusiastic, and driven this is the perfect role for you.

Our call centre team are fun, friendly, and work hard together to ensure the goals of the team are met.


ROLES AND RESPONSIBILITIES

  • You will be liaising with other departments to provide twoway communication in a professional, courteous and prompt manner. Effectively working with customer care teams on issues that require attention and providing a timely resolution to any issues or queries.
  • Dealing with both new and existing customers
  • Converting quotes provided into sales
  • Problem solving and dealing with difficult calls and customers
  • Providing a friendly professional service and promoting our brand in a positive manner
  • Taking a high volume of calls during busy times
  • Associated administrative duties
  • Deal with enquires from drivers and highlight significant issues to the Management Team.

WHO WE ARE LOOKING FOR

  • Administrative experience preferably within a contact centre environment
  • Able to understand bespoke systems and be proficient in all Microsoft Office Products
  • Excellent customer service skills
  • Calm, professional manner
  • Target driven and motivated
  • Friendly, hardworking and able to work as part of a team
The role pays between £MW and £11.00 per hour. Company benefits include of holidays, overtime and team evenings out.

Job Types:
Full-time, Part-time

Salary:
£10.58-£11.00 per hour

Expected hours:
per week

Benefits:

  • Casual dress
  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Every weekend
  • Night shift
  • Weekend availability
  • Weekends only

Ability to commute/relocate:

  • Chelmsford: reliably commute or plan to relocate before starting work (required)

Application question(s):

Licence/Certification:

  • Driving Licence (required)

Work Location:
In person