Customer Operations Co-Ordinator

1 week ago


Alfreton, Derbyshire, United Kingdom Platinum Street Lighting Solutions Full time
Platinum Street Lighting Solutions is a provider of electrical and civil works for street lighting projects across the UK.

Established in 2005 and based in Alfreton, Platinum operates nationwide, offering a comprehensive range of services from design to installation and commissioning.

As an accredited member of various industry organizations, including HERs, HEA, NICEIC, and ISO 9001, Platinum ensures high quality and professional service to its clients.

With a dedicated civil engineering team and ICP NERS accreditation, Platinum can directly connect to REC or IDNO networks for unmetered supplies.

This is a full-time office based role as a Connections Coordinator at Platinum Street Lighting Solutions in Alfreton.

As a Connections Coordinator, you will have the opportunity to deal with all administrative aspects of the grid connection process, for National grid, Northern Power Grid and ENW for highway lighting connections.

Collaborate with clients, and Distribution Network Operators (DNOs), to secure grid connection agreements, ensuring a smooth and efficient process.

Submit completed service works orders to Network Operators.

Work closely with project supervisors, Jointers, and other team members to seamlessly integrate grid connection activities within project timelines.

Attend project progress meetings and undertake inspections and audits of site works to ensure quality and progress.

Ensure compliance with health and safety standards, strategically planning and managing projects, conducting risk assessments, and implementing safety audits.

Efficiently manage internal and external resources to meet project goals.

Build and maintain strong relationships with our clients and supply chain partners, fostering trust and long-term partnerships.

You excel at managing multiple time-pressured tasks while following established business processes. Self-motivated and effective at time management, you understand the importance of balancing quality and deadlines. You consistently deliver productivity and quality while prioritising customer satisfaction. Additionally, your flexibility enables you to travel to various project sites as required.

Computer Skills:
You are proficient in administering basic Microsoft Office programs, ensuring efficient workflow management.
You maintain accuracy when processing data, ensuring high-quality work.

Full valid UK Driving Licence – Essential
Have experience with Microsoft Teams, Excel, Adobe

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