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Field Service and Support Engineer
2 weeks ago
Field Services Engineer Job Description:
Join our team as a Field Services Engineer where you will play a crucial role in providing support to our customers and end-users. Your responsibilities include:
- Building and configuring end-user-computing devices such as desktops, laptops, and tablets
- Visiting customer sites for various activities like installations, upgrades, and changes
- Offering reactive support for Network, Server, and Storage equipment
- Providing end-user support for Desktop, Office, and other tasks
- Completing Incidents, Service Requests, and proactive checks
- Ensuring all KPIs and SLAs are met
As part of a Managed Services Provider (MSP or MSSP), you must have:
- Knowledge of Microsoft 365 and business IT systems
- Experience with ITSM tools like ConnectWise Manage, ServiceNow, Remedy, or Autotask
- Operational understanding of ITIL concepts
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