Premium Guest Experience Executive

2 weeks ago


London, Greater London, United Kingdom Chelsea FC Full time

Premium Guest Experience Executive - Stamford Bridge, London

Location – Stamford Bridge

Hours – Permanent – 35 hours a week (Any 5 of 7)

About Us:

Join the Chelsea team to be part of a rich history in west London since 1905, winning major trophies over the years. We aim to excel both on and off the field, with successful Women's and Academy teams, community initiatives, and a diverse global fanbase.

If you're driven to contribute to our trophy-winning journey, Chelsea welcomes you

What We're Looking For:

Chelsea FC seeks a skilled Premium Guest Experience Executive to enhance our premium guest experience strategy. Your focus will be on delivering a top-notch Matchday experience for all our guests, ensuring seamless, memorable, and high-quality experiences. You'll also manage the Directors Box guest list and collaborate on lounge activations with the Senior Manager, Premium Hospitality & Club Boxes.

Brief description and duties:

  • Coordinate Directors Box and Club Chelsea hosting requests, create seating plans
  • Plan pre-match meetings for key fixtures to align stakeholders on space and hosting needs
  • Liaise with player activation department for player appearances and signed merchandise
  • Plan for marquee games and reserve additional space in a timely manner
  • Create match day experiences and assist with Premium inventory renewals and strategy
  • Review package inclusions and propose new experiential add-ons
  • Work on themed matchday calendars and collate guest feedback for improvement
  • Support ad hoc Premium projects and develop tiered experiences

Key Skills/qualifications needed:

  • Minimum 2 years' experience in commercial, entertainment, or sport sales
  • Proven track record in customer service and account management for VIP clients
  • Excellent communication skills
  • Sales and operations experience
  • Ability to generate fresh ideas and work well in a team
  • Passion for hospitality and top-notch service
  • Strong multitasking and pressure handling abilities
  • Client-facing confidence

Commitment to Equality, Diversity, and Inclusion:

Chelsea FC values diversity and takes steps to ensure inclusivity for all, regardless of background. We welcome applicants from all walks of life and offer support for reasonable adjustments to the recruitment process.

DBS Check:

All Chelsea FC staff must complete a DBS Check to uphold the safety of all individuals. Additional child protection screenings may apply for certain roles.


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