Master Vehicle Technician
7 days ago
Salary - £35K (negotiable depending on experience) + monthly Bonus (uncapped) with overtime available
All interested candidates must have their own tools
Working Hours:
- Monday to Friday & alternate Saturdays
Benefits:
- Full time, permanent position Car Benefit Scheme (after successful completion of probation period)
Must hold Level 3 – in an Engineering qualification (preferably – IMI) together with being a Qualified Master Technician
Profile:
Carries out all workshop work in an efficient and safe manner, to meet customer requirements and maximise workshop utilisation and productivity on a Master Technician Level
Key Attributes:
- Works as part of the workshop team to carry out scheduled vehicle service and repair work, in accordance with the relevant manufacturers standards
- Examines vehicles and diagnoses non-routine defects, either in the workshop or during a road test, using a knowledge of the vehicles and technologies concerned
- Examines vehicles and reports defects against relevant regulatory bodies
- Carries out each job within the budgeted time as set out on job card – to maintain own labour productivity
- Works in accordance with workshop and Centre Health & Safety requirements
- Works with colleagues to maintain workshop standards of cleanliness and tidiness
- Takes personal responsibility for the daily maintenance of workshop equipment, and reports equipment defects or problems that need attention
- Follows key processes to achieve specified quality and efficiency targets
- Works with the Centre developing and improving more efficient processes
- Talks to customers to summarise the details of the work required or carried out, and answer their questions
- Offers customers a detailed technical explanation (where this is required) in a way that recognises their level of technical proficiency
- Listens carefully to customers and builds rapport and understanding during these discussions (where possible) to deliver customer satisfaction with the Centre
- Coaches and supports apprentice technicians – for example by explaining a repair on a step-by-step basis as it is being carried out, or allowing an apprentice to carry out part of a job
- Provides assistance and guidance to colleagues who are less skilled or knowledgeable about a particular vehicle or technology
- Attends specialised training as required by the relevant manufacturer
- Works with colleagues and other teams across the Centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
- Ensures opportunities for sales are followed up by the most appropriate specialist
- Reports on technical problems using appropriate procedures
- Responsible for handling customer data in line with GDPR
- Ad hoc duties as and when required to meet the needs of the business
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