Patient Pathway Coordinator

1 week ago

Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time
The post holder will provide a pivotal administrative and secretarial service to consultants

and their clinical teams. They will work flexibly with the other team members within the

Clinical Support Unit and provide a professional, efficient administrative service to patients.

While the post holder will be formally identified as either a Medical Secretary or Patient

Pathway Coordinator, in recognition of their specific function within each Clinical Support

Unit, this job description has been designed to function as a generic description for both

roles. This is in recognition of the combined nature of the role in certain departments, and

of the expectation of full cross-cover within unit teams. Local policies and processes will

more closely define the day to day requirements of each role.

  • To be the point of contact for all patients issues relating to their pathway of care.
  • To be responsible for the management of the patient pathway, from referral to first outpatient appointment, through diagnostics, treatment planning, treatment, and followup, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process.
  • To work as part of a multidisciplinary team under the direction of the Clinical Service Unit (CSU) Patient Pathway Lead (PPL), supporting the business and operational management of the CSU.
  • To ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.
  • To provide a consistent approach across the Trust, Standard Operating
  • Procedures (SOP) will describe how the functions of this role will be carried out along with the timescales to which are to be adhered.
  • Provide comprehensive secretarial/PA support to consultants and clinical teams within the CSU.
  • To routinely attend performance review meetings and ensure that agreed actions and outcomes are requested, documented and monitored.


The Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK, and is regarded as a leader in the field of orthopaedics both in the UK and world-wide.

The RNOH provides a comprehensive range of neuro-musculoskeletal health care, ranging from acute spinal injury or complex bone tumour to orthopaedic medicine and specialist rehabilitation.

This broad range of services is unique within the NHS.


As a national centre of excellence, the RNOH treats patients from across the country, many of whom have been referred by other hospital consultants for second opinions or for treatment of complex or rare conditions.


Patients benefit from a team of highly specialised consultants, many of whom are nationally and internationally recognised for their expertise and experience.

Consultants are supported in their work by nurses, therapists and other specialist clinical staff who are trained experts in their particular fields of orthopaedic care.

General Administration

  • Use Trust IT systems to ensure relevant and appropriate patient information is entered and captured.
  • Investigate any patient DNAs and deferrals, communicating information to the clinical team as appropriate, updating PAS and waitlists accordingly.
  • Monitor and manage clinic and theatre lists for review by consultants, delegating appropriate actions to other team members, and issues that cannot be resolvedto the PPL.
  • Collate all appropriate information in a timely manner for MDT meetings, and attend as appropriate.
  • Facilitate and arrange meetings and room bookings, related to the management of the patient pathway.
  • Handle post according to standard operating procedures.
  • Undertake general typing duties e.g. references, patient information leaflets, rotas and staff appraisals.
  • To participate in the transcription (and/or topping and tailing) of clinical correspondence, approaching clinical staff to authorise, and sending out ofauthorised letters.
  • Provision of PA support to consultants and their teams as directed.
  • Maintain clinician's commitments diary and provide support for any other duties undertaken by the clinician.
  • Provide leadership and direction to junior members within the team.
  • Draft agendas and take and transcribe minutes of meetings as required in a timely manner.
  • Assist PPL with local induction and provide mentoring of new staff.
  • Assist and participate with the recruitment of staff as required.
  • Responsible for coordinating and typing specialist and/or confidential reports e.g. DVLA, Registration of blind patients, inquests, police reports.
  • Coordinate and process clinical staff leave requests (and other absences), ensuring relevant activity is cancelled.
  • Ensure that Department supplies are ordered cost effectively and stocks are maintained including maintenance of office equipment in line with Trust policy.
  • Actively participate within allocated teams to ensure duties and responsibilities are equally shared including covering staff absences.
  • Monitor own wo

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