Customer Assistant Night Shift

2 weeks ago


Weybridge, Surrey, United Kingdom Marks & Spencer Full time
Customer Assistant night shift in Brooklands, 30 hours per week. Two week roster. Salarey £10.90 per hour plus £3.00 per hour worked between 22:00 and 06:00
Work pattern
WK1 Mon,Tue,Fri,Sat 23-07
WK2 Sun,Mon,Wed,Thur 23-07

Purpose

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver 'best in town' standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve

Key Accountabilities

  • Serve our customers efficiently and brilliantly well on the shop floor and at service points
  • Deliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Key Capabilities

  • Understands how M&S operates,it'sstrategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.


We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Weybridge, SURREY, ENGLAND;
Brooklands

  • Weybridge, Surrey, United Kingdom Marks & Spencer Full time

    Customer Assistant Christmas position throught the night shift. 37.5 hours per week from 27th November to 31st December.Work templateSunday, Wednesday, Thursday, Friday, Saturday 22:00 to 06:00Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open...


  • Weybridge, Surrey, United Kingdom Best Western Full time

    We're on the lookout for a night owl that can join our dynamic team.At Best Western Ship Hotel we are looking for a Night Porter who is full of that night fever and enthusiasm So, if you're a creature of the night and love the dancing in the moonlight, then you could be a perfect fit.The hospitality industry never sleeps, and we need someone to be there for...

  • Night Care Supervisor

    2 weeks ago


    Weybridge, Surrey, United Kingdom Signature Senior Lifestyle Operations Ltd Full time

    Use your experience and leadership qualities to inspire and develop our team of care assistants, when you join Signature Senior Lifestyle as a Night Care Supervisor at our luxury care and nursing home in Weybridge.What Signature OfferFrom £14.00per hourShift times: 21.15pm-07.15amAlternate weekends required .Night shiftUp to 30 days annual leave, starting...


  • Weybridge, Surrey, United Kingdom Marks & Spencer Full time

    Customer Assistant Clothing at home late night.17.5 hour per weekWorking patternMonday Thursday Friday Salary £10.90 per hour plus £3.00 per hour worked between 22:00 and 06:00Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and...

  • Shift Supervisor

    2 weeks ago


    Weybridge, Surrey, United Kingdom The Oatlands Chaser Full time

    Location25 Oatlands Chase, Weybridge KT13 9RW, UKShift SupervisorDescriptionAs Shift Supervisor at the Oatlands Chaser, you'll give a warm welcome to everyone who visits. With a passion for great service and training great people, you'll lead a team that keeps our guests coming back for more.Join us at Premium Country Pubs. We craft food and drink into...


  • Weybridge, Surrey, United Kingdom starbucks-soulcoffeehouse Full time

    Shift Supervisor Full timeStarbucks (Soul Coffee House (East/West/South/London/Central) Limited)Do you have a passion for coffee and customer service? Are you looking for a fun filled role that will enhance your career and provide you with excellent training? We have an exciting opportunity for a Shift Supervisor to join our Starbucks team in The Atrium...

  • Spa Night Cleaner

    2 weeks ago


    Weybridge, Surrey, United Kingdom Brooklands Hotel & Spa Full time

    What we look forWe are currently looking to recruit a dedicated SPA cleaner to join our night team. The focus is to clean the New SPA public areas including toilets, changing rooms, sun room, meditation room, saunas and steam rooms and treatments rooms ensuring that the spa is presented superbly for our guests in the morning. The right person needs to have...


  • Weybridge, Surrey, United Kingdom St Georges Hill Lawn Tennis Club Full time

    Job descriptionLocated in Surrey St. George's Hill Lawn Tennis Club is a privately owned members Tennis and Health Club with a fantastic history and enjoys a loyal membership of over 3,500 members. The Club is set in the heart of the very prestigious St. Georges Hill Estate and is nestled within a beautiful 16 acre lakeside setting.We are looking for someone...

  • Care Assistant

    2 weeks ago


    Weybridge, Surrey, United Kingdom Hartwig Care Ltd. Full time

    Come and join the Hartwig Care South team in Weybridge as a Care Assistant and make a difference in the lives of others in your community. Long sit 710 hours per day Night care worker immediate start Evenings: 510pm Weekends: 7am2pm and or 2pm10pmIf you have a caring attitude and want a job that directly helps people in your community, come and join our...

  • Customer Assistant

    2 months ago


    Weybridge, Surrey, United Kingdom Marks and Spencer Full time

    All the detailsThe work pattern for this vacancy is: Saturday Sunday Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually...

  • Customer Assistant

    4 weeks ago


    Weybridge, Surrey, United Kingdom Marks and Spencer Full time

    All the detailsWork Pattern: Sunday 8:00 - 17:15Saturday 7:00 - 18:30 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually...

  • Customer Assistant

    2 months ago


    Weybridge, Surrey, United Kingdom Marks and Spencer Full time

    All the detailsWork Pattern: Sunday 8:00 - 17:15Saturday 7:00 - 18:30 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually...

  • Customer Assistant

    4 weeks ago


    Weybridge, Surrey, United Kingdom Marks and Spencer Full time

    All the detailsBelow is the working pattern for this vacancy. Week 1:Sunday 09:00-17:00Monday 08:00-16:00Tuesday 08:00-16:00Wednesday 08:00-16:00Friday 08:00-16:00 Week 2:Monday 10:30-18:30Tuesday 10:30-18:30Wednesday 10:30-18:30Thursday 10:30-18:30Saturday 10:30-18:30 Purpose To deliver a great shopping experience for our customers, we are looking for...

  • Customer Assistant

    2 months ago


    Weybridge, Surrey, United Kingdom Marks and Spencer Full time

    All the detailsBelow is the working pattern for this vacancy. Week 1:Sunday 09:00-17:00Monday 08:00-16:00Tuesday 08:00-16:00Wednesday 08:00-16:00Friday 08:00-16:00 Week 2:Monday 10:30-18:30Tuesday 10:30-18:30Wednesday 10:30-18:30Thursday 10:30-18:30Saturday 10:30-18:30 Purpose To deliver a great shopping experience for our customers, we are looking for...


  • Weybridge, Surrey, United Kingdom Ocado Logistics Full time

    Shift Start Times - 21:30 or 22:30Salary: Basic Rate £ £15.83 per hour plus Marshal premium and Night Marshal premiumContract Type: Full Time - 40 hours, 4 days 10 hour shifts.Location: Canada House, Canada Road, Byfleet, Surrey, KT14 7HQAbout the roleAs one of our dedicated Marshals, you will work as part of our amazing team in a busy and fast paced...


  • Weybridge, Surrey, United Kingdom 4Recruitment Services Full time

    Assistant Director Customer Service and Transformation - Surrey Job Title: Assistant Director Customer Service and Transformation - Surrey Assistant Director Customer Service and Transformation – Surrey As the operational and strategic lead for our customer experience functions, lead and drive the creation, transformation, and operational excellence of...


  • Weybridge, Surrey, United Kingdom 4Healthcare Full time £800

    Assistant Director Customer Service and Transformation – Surrey £800per day – On going contract Location – Weybridge (Hybrid working) As the operational and strategic lead for our customer experience functions, lead and drive the creation, transformation, and operational excellence of a new Customer Experience approach and Customer Hub for the...


  • Weybridge, Surrey, United Kingdom Marks and Spencer Full time

    SummaryService and Safety AssistantAll the detailsWork Pattern: Week 1Sunday: Monday: Wednesday: Thursday: Friday: Week 2Monday: Tuesday: Wednesday: Friday: Saturday: Hours Subject to Change Key Accountabilities and MeasuresClearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome...


  • Weybridge, Surrey, United Kingdom Marks and Spencer Full time

    SummaryService and Safety AssistantAll the detailsWork Pattern: Week 1Sunday: Monday: Wednesday: Thursday: Friday: Week 2Monday: Tuesday: Wednesday: Friday: Saturday: Hours Subject to Change Key Accountabilities and MeasuresClearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome...


  • Weybridge, Surrey, United Kingdom Appetite4work Full time

    _Appetite4Work _are looking for a fantastic Barista to join our team, that would be able to commit to an ongoing role for a long period of time.The Requirements of the Role:- Must be a trained barista or have had experience and an understanding of making coffee.- Must be able to commit to Monday Friday every week, ongoing for a long period of time. Shift...