Restaurant Team Leader

7 days ago

London, Greater London, United Kingdom London Hilton on Park Lane Full time

RESTAURANT TEAM LEADER - NEW OPENING
Launching June A fine-casual destination restaurant mixing modern British with tradition and an international accent.

Buzzy and fast paced from morning to late, the menu which will include a market leading afternoon tea, showcase seasonal ingredients with provenance and sustainability at heart, perfect for an everyday treat, casual lunch, business meeting or celebratory dinner.


WHAT DO WE OFFER?

  • A competitive remuneration and benefits package
  • Meals on duty, service charge and stylish uniforms
  • Access to personal development programmes and hundreds of courses through Hilton University
  • Worldwide career opportunities
  • Industryleading Team Member travel rates through Go Hilton
  • Wellbeing initiatives to help you thrive and be your best self
  • A workplace to be proud of
  • Opportunities to be recognized for being awesome and doing a great job

JOB OVERVIEW
Team Leaders are responsible for welcoming and serving guests in the restaurant.

  • Are you passionate about creating memorable customer experiences?
  • Do you love seeing customers enjoy a dish you've recommended?
  • Are you a supportive and inclusive team member?
  • Do you thrive in a fastpaced environment?
If so, this role is made for you

KEY RESPONSIBILITIES

As a Team Leader, you will:

1.
Exceptional Guest Experiences

  • Welcome guests to build rapport and create a great first impression
  • Know your menus and daily specials in detail, so you can advise guests on dishes, ingredients, portion sizes and beverage options when you take their orders
  • Treat food allergies and dietary requirements with absolute seriousness
  • Contribute to achieving restaurant revenue targets through upselling and personalised customer recommendations
  • Communicate effectively with the culinary team and the bar team so that all orders are correct, wellpresented and delivered on time
  • Serve food, alcoholic and nonalcoholic beverages efficiently, following service sequences and restaurant standards
  • Aim to exceed every guest's expectations, and take action to consistently offer high quality service
  • Recognise repeat customers and their preferences, offering personalised customer service
  • Take action to improve service when necessary and resolve complaints quickly, with support from your Manager when needed

2.
Great Working Environment

  • Work effectively with the restaurant team to make sure operations run smoothly, contributing to a supportive, inclusive and motivational working environment for all Team Members
  • Communicate well and often, building good relationships with your team and superiors

3.
Day-To-Day Essentials

  • Support to achieve the restaurant's targets, considering driving the average check value, team incentives, as well as team member and guest experience
  • Make sure that you strictly comply with all regulations and standards, including health, safety and hygiene
  • Set up your section for service, and make sure that equipment, guest areas and work areas are kept clean and tidy throughout the shift
  • Make sure that you record all transactions in the POS system accurately at the time of order, that billing is accurate and that cash handling complies with hotel guidelines
  • Assist in restocking inventory and equipment
  • Give feedback and suggestions to the restaurant leadership team to improve guest and team member experiences

WHO ARE WE LOOKING FOR?


We're looking for someone with a passion for food and beverage and at least one year experience in a similar position.

Experience in a signature restaurant would be an advantage.

To be successful in this position you will have:


  • Guest focus, maintaining the highest standards of authentic service to create memorable guest experiences every time
  • Excellent
    communication skills to create connections with diverse customers and share information clearly
  • Great
    teamwork and a positive attitude
-
Flexibility and adaptability, able to work effectively in a fast-paced environment while remaining
calm and focused under pressure
-
Curiosity in the latest beverage trends, in how these are blended into the menu, and in sharing these with guests using a suggestive sales approach
-
Sustainability cautious, following best practices and taking pride telling product and supplier stories

A good knowledge of POS systems would be an advantage. You will be also fluent in English.

USEFUL TO KNOW:


Position requirements also include being able to walk and stand for hours and the ability to lift and carry moderate weights.


HILSPO

Salary:
Up to £13.50 per hour

Benefits:

  • Company pension

Work authorisation:

  • United Kingdom (required)

Work Location:
In person

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