In-home Specialist

2 weeks ago

Aberdeen, Aberdeen City, United Kingdom Scarf Full time

Job Title:
In-Home Specialist

Location:
Across North East Region / Office

Salary point:
£24,400

1 Main Purpose of the Job

The post holder will deliver the Home Energy Scotland in-home service to assist customers (both home owners and landlords in the private sector) to identify, evaluate, install and properly use micro-renewable s, micro-generation and energy efficiency measures to realise associated carbon savings.


2 Position in Organisation

  • Reports to Team Leader;
  • No line management responsibility specifically but required to promote and participate in all elements of good management practice, team ethos and relationships.

3 Scope of Job

  • To build and maintain customer relationships to actively assist the customer to take action and to ensure achievement of performance targets for inhome services agreed with the Energy
Saving Trust;

  • To maintain uptodate knowledge on renewable energy matters and share this with the rest of the team, retaining relevant information, literature and documentation available for review;
  • To liaise with the Energy Saving Trust's home renewable s team and other organisations as required;
  • To adhere to company policies, taking corrective action and/or advising management of matters arising within the organisation.

4 Qualifications and Skills Level

  • A degree or equivalent professional experience;
  • Relevant customer service experience;
  • Relevant experience and knowledge of microgeneration/microrenewable s technologies such as heat pumps, biomass, microwind, microhydro, mCHP, solar thermal, solar PV, domestic insulation, heating systems and controls, appliances and lighting;
  • Proven skills in project development, implementation and monitoring;
  • Proven ability to develop activity with a large number of partners with diverse objectives;
  • IT skills to include Microsoft Word, Excel, and PowerPoint and CRM software.

5 Dimensions and Limits of Authority

  • No financial authority.

6 Additional Requirements:

  • Welldeveloped skills in customer engagement, time management with the ability to prioritise tasks and to handle demanding and complex caseloads;
  • Must have a flexible approach to work;
  • A driving licence is necessary with access to a vehicle.

Part 2:
Duties and Key Responsibilities

To build and maintain customer relationships to actively assist the customer to take action and to ensure achievement of performance targets for in-home services agreed with the

Energy Saving Trust

  • Provide specialist advice on suitable technologies, identifying and advising on opportunities for microrenewable s, microgeneration and energy efficiency measures through telephone, written correspondence, home visits, home surveys and evaluation reports;
  • Assist in dealing with suppliers, installers, planning issues and associated customer concerns which complement and add value to the advice given by the supplier/installer;
  • Advise customers on how to use their new systems effectively to maximise efficiency, on suitability of tariff, and on post installation advice and support;
  • Deliver events, displays and presentations that will maximise opportunities to effectively promote and deliver the HES inhome services;
  • Support the overall advice team in delivering accurate and impartial advice on home renewable options to householders;
  • Ensure overall HES home renewable s services targets are met and reported through the agreed programme of work;
  • Provide in home advice and support to customers, and assess suitability for Home Energy
Efficiency Programmes for Scotland schemes.

To maintain up-to-date knowledge on sustainable renewable s matters and share this with the rest of the team, retaining relevant information, literature and documentation available for review

  • At all times, ensure that advice service and activity are in line with the requirements of the
Energy Saving Trust and Scottish Government;

  • Provide and maintain a record of activity and achievements against agreed targets and report to the Team Leader and Operations Manager within agreed timescales;
  • Contribute to an effective and dynamic working environment, foster team working in the advice center and across Scarf relating to renewables.

To liaise with the Energy Saving Trust's home renewable s team and other organisations as required

  • Liaise with the EST to ensure opportunities to promote the HES home renewable service are maximised and to share best practice across the network;
  • Liaise with other organisations to develop partnerships by utilising appropriate resources and support mechanisms;
  • Represent the HES on various community and partner meetings;
  • Develop and maintain effective operational partnerships with key delivery agents and stakeholders.

To adhere to company policies, taking corrective action and/or advising management of matters arising within the organisation.

  • Keep up to date with all company policies, including but not limit

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