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Data Analytics Professional

3 months ago

Sheffield, Sheffield, United Kingdom Plusnet Full time
Data Analytics Professional

Job Req ID:21130
Posting Date:7 Aug 2023
Function:Brand and Marketing
Location:1 The Oasis, Sheffield, United Kingdom
Salary:Competitive with great benefits
Sheffield or London

Hybrid working, 3 days office/2 remote.

About EE

  • We're EE. We provide the best network and excellent service, so our customers can live better connected lives.
And, as part of the BT Group, we're even bigger than you might think.

In fact, we run the UK's fastest mobile network, offering 5G in more major cities than any other UK network.

That's not all.

We believe technology is a force for good—and that's why we're harnessing the power of tech to change things for the better.

It means that we're helping to build and supply more sustainable products, as well as reducing our impact on the environment.

We're working to become the world's most trusted connector of people, devices, and machines—including exciting new areas like TV, insurance, and connected devices.

And we're accelerating change by creating new skills and building a more inclusive business. The thing that makes all this happen? Our human connections.

That's why we add a human touch to every task, clear up complex issues and let our creativity run wild as often as we can.

It all means we can give every EE customer an amazing experience they won't forget, every time.
Why this job matters
Our ability to deliver brilliant personalised experiences for all our 30m customers is fundamental to our future success.

As a business we are investing extensively in the automation of our operations and networks, and in building our base management and data capabilities.

This will allow us to take better decisions with data and to act on them in an automated way across all our customer interactions.


  • We're creating the best personal experiences for our customers to help them stay connected, and tat mission is all underpinned by high quality, low latency data.
  • In this job, you'll be accountable for delivery of base analysis across the Plusnet area of Consumer, using data from a wide range of sources. Your output supports decision making for our key stakeholders through quality and actionable analytics to deliver a holistic customer view.

What you'll be doing

  • Develop selfserve analytics that underpin the Plusnet roadmap, enabling business stakeholders to make data driven decisions
  • Deliver analytics outputs in response to regulatory requests
  • Support evaluation and development of performance indicators (KPIs)
  • Deliver analytics that present findings and conclusions in a clear, concise fashion
  • Use strong SQL skills to deliver the above analytics, compiling data from across the Plusnet data infrastructure
  • Proactively look for new ways to interpret data and new analytics techniques
  • Display a good understanding of the business and considers E2E impacts in analysis and recommendations
  • Able to provide clear, concise explanations of how analytics have been developed; including the techniques and assumptions applied in transforming different data sources
  • Required to attend meetings with stakeholders independently
  • Presentation of results and analytics
  • Ensure that a clear brief/understanding of the business question is gathered for analytics requests
  • Respond to ad hoc requests for information and data, challenging what is required where appropriate

Skills and experience you'll need

  • Relevant Degree and/ or equivalent experience
  • Highly numerate with strong analytical skills and the ability to interpret data and extrapolate trends
  • Experience of data extraction, manipulation and analytics software, specifically SQL
  • Experience working with data visualisation tools (preferably Qlik Sense) and dashboard creation
  • Ability to work under pressure and seek priority calls when needed
  • Able to present technical information and actions to be taken as a result of analytics
  • Effective communicator with a strong problemsolving capability and "cando" attitude
  • Qualitative/quantitative analysis
  • Strong work ethic with particular emphasis on accuracy, attention to detail and timeliness
  • Collaborative attitude and an ability to share expertise with colleagues across the business

What's in it for you? What are the benefits?
At BT, we entertain, educate and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses or communities.

Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.


Benefits of working for BT include:

  • Competitive salary
  • Performance related bonus 10%
  • Worldclass training and development opportunities
  • 25 days' annual leave (not including bank ho