Analyst Consultant
2 weeks ago
Full-Time, 37.Mon-Fri, on-site 5 days a week
Fixed Term Contract: 6-months
HCA Healthcare UK's Information Technology Group (ITG) is a Group IT function, developing and managing all aspects of healthcare IT across our portfolio of hospitals, clinics, outpatient centres, laboratories, and other associated businesses.
Using a balanced combination of customer service, project management, sales, leadership, training, and technology skills, this role serves as the primary training and support resource for consultants in the healthcare setting.
Assists in implementation and support of systems and technologies deployed to consultants and medical secretary support.Recommends process changes that improve the implementation, maintenance, and support of Consultant facing equipment and technologies.
Assists in testing Customer-related systems for facility-specific requirements.
Coordinates consultants and medical secretary service requests
Documents interactions with consultants and supporting medical secretaries to confirm needs are met.
Monitors and communicates trends and issues, provides timely response and resolution to provider issues identified and reported in ServiceNow.
Collects, validates, and appropriately routes documentation to support system access, confidentiality, information protection and security compliance.Assures Consultants and staff have access to appropriate patient data.
Contributes to division and facility strategic planning.
Responsible for planning, developing, tracking and delivery of training for providers, hospital business partners, and Consultant office staff on new and current applications.
Partners with facility and division colleagues to enable a successful consultant experience and foster improved customer service interactionsExperience in an environment in the healthcare industry to physician support.
Prior experience supporting clinical applications with physicians.
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers.
In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities.
Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day.25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
~ Private Healthcare Insurance for treatment at our leading hospitals.~ Private pension contribution which increases with length of service.
~ Season Ticket Loan and Cycle to Work scheme.
~ Group Life Assurance from day one.
~ Critical illness cover.
~ Enhanced Maternity and Paternity pay.
~ Corporate staff discount for all facilities including Maternity packages at The Portland.
~ Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
~ Discounts with over 800 major retailers.
Diversity and Inclusion
That's the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging.
We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other.
That's why we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
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