Current jobs related to Customer Support Lead - Farnborough, Hampshire - Philips International
-
Customer Support Supervisor
1 month ago
Farnborough, Hampshire, United Kingdom Mulberry Recruitment Full time £22,880Customer Support SupervisorRole Overview:Join a dynamic fintech organization as a Customer Support Supervisor, where you will lead a dedicated team in delivering exceptional service to our clients. We are seeking individuals with a robust background in customer relations who can foster a positive environment and ensure high-quality support.Key...
-
Lead IT Support Specialist
1 month ago
Farnborough, Hampshire, United Kingdom Reed Technology Full time £25,000 - £28,000Position OverviewWe are seeking a Lead IT Support Specialist to join our dynamic team at Reed Technology. This role is essential for delivering exceptional customer service while possessing a solid technical foundation in IT support.Key ResponsibilitiesAs the primary contact for IT assistance, you will:Provide support to a key client in a hybrid environment,...
-
Senior Customer Solutions Lead
2 weeks ago
Farnborough, Hampshire, United Kingdom LA International Computer Consultants Ltd Full timeJob OverviewLA International Computer Consultants Ltd is seeking a highly skilled and experienced professional to fill the role of Senior Customer Solutions Lead. This is a senior customer-facing position that requires technical leadership and support to a virtual team of highly skilled professionals.Key ResponsibilitiesProvide technical leadership and...
-
Senior Customer Solutions Lead
2 weeks ago
Farnborough, Hampshire, United Kingdom LA International Computer Consultants Ltd Full timeJob OverviewLA International Computer Consultants Ltd is seeking a highly skilled and experienced professional to fill the role of Senior Customer Solutions Lead. This is a senior customer-facing position that requires technical leadership and support to a virtual team of highly skilled professionals.Key ResponsibilitiesProvide technical leadership and...
-
Customer Support Coordinator
1 month ago
Farnborough, Hampshire, United Kingdom Venus Recruitment Limited Full timePosition OverviewWe are seeking a dedicated Customer Support Coordinator to join our team at Venus Recruitment Limited. This role is ideal for individuals who possess a technical mindset and a strong desire to enhance their skills in a customer-centric environment.Key ResponsibilitiesCollaborate effectively with team members to deliver exceptional support to...
-
Customer Support Specialist
3 weeks ago
Farnborough, Hampshire, United Kingdom Mulberry Recruitment Full timeAbout the Role:Mulberry Recruitment is seeking a highly skilled Client Support Candidate to join our team in Farnborough. As a Client Support Specialist, you will be the primary point of contact for clients and prospects, providing exceptional customer service and support.Key Responsibilities:Manage inbound and outbound customer service and marketing...
-
Customer Support Representative
6 days ago
Farnborough, Hampshire, United Kingdom Lloyds Banking Group Full timeAbout this roleWe're looking for a talented individual to join our team as a Customer Support Representative. As a key member of our branch team, you'll play a vital role in delivering exceptional customer service and helping our customers achieve their financial goals.Key responsibilitiesProvide excellent customer service, responding to customer queries and...
-
Customer Support Representative
6 days ago
Farnborough, Hampshire, United Kingdom Lloyds Banking Group Full timeAbout this roleWe're looking for a talented individual to join our team as a Customer Support Representative. As a key member of our branch team, you'll play a vital role in delivering exceptional customer service and helping our customers achieve their financial goals.Key responsibilitiesProvide excellent customer service, responding to customer queries and...
-
Customer Support Specialist
2 weeks ago
Farnborough, Hampshire, United Kingdom Avendra International Full timeAbout the Role:We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Avendra International. As a key member of our support team, you will be responsible for providing exceptional levels of support to our Account Managers and key stakeholders.Key Responsibilities:Provide timely and accurate support to Account Managers...
-
Customer Support Specialist
2 weeks ago
Farnborough, Hampshire, United Kingdom Avendra International Full timeAbout the Role:We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Avendra International. As a key member of our support team, you will be responsible for providing exceptional levels of support to our Account Managers and key stakeholders.Key Responsibilities:Provide timely and accurate support to Account Managers...
-
Customer Support Specialist
2 days ago
Farnborough, Hampshire, United Kingdom Avendra International Full timeJob Title: 1st Line Customer Support AnalystJob Summary:We are seeking a highly organized and analytical individual to join our Operations team as a 1st Line Customer Support Analyst. As a key member of our team, you will provide exceptional support to Account Managers and stakeholders, ensuring timely and accurate delivery of reports and projects.Key...
-
Customer Support Specialist
2 days ago
Farnborough, Hampshire, United Kingdom Avendra International Full timeJob Title: 1st Line Customer Support AnalystJob Summary:We are seeking a highly organized and analytical individual to join our Operations team as a 1st Line Customer Support Analyst. As a key member of our team, you will provide exceptional support to Account Managers and stakeholders, ensuring timely and accurate delivery of reports and projects.Key...
-
Customer Finance Support Specialist
1 month ago
Farnborough, Hampshire, United Kingdom BMW Group Full timeBMW Group Financial Services UK is seeking a New Business Customer Finance Support Specialist. This position plays a vital role in supporting the Retailer network (dealerships) and internal teams to facilitate Customer financing. As a key support function, you will adapt quotations for both new and existing business, managing a high volume of calls, web...
-
Customer Support Specialist
3 weeks ago
Farnborough, Hampshire, United Kingdom Mulberry Recruitment Full timeJob SummaryMulberry Recruitment is seeking an experienced and self-driven Part Time Customer Service Executive to join their friendly team. As a key member of our team, you will be responsible for delivering an excellent customer service experience.Daily DutiesAnswer customer queries and provide helpful advice to both parent and child account holders.Provide...
-
Flexible Customer Support Representative
1 month ago
Farnborough, Hampshire, United Kingdom Mulberry Recruitment Full time £13Position OverviewRole: Part-Time Customer Support RepresentativeCompensation: £80 per hourMulberry Recruitment is seeking a dedicated and proactive Part-Time Customer Support Representative to join our dynamic team. This role involves engaging with customers primarily in the United States, providing exceptional service and support.Key...
-
Customer Support Specialist
2 days ago
Farnborough, Hampshire, United Kingdom Avendra International Full timeJob OverviewWe are seeking a highly organized and analytical individual to join our Operations team as a Client Procurement Analyst. This role will be based in our Farnborough office and will provide exceptional support to Account Managers and key stakeholders.The successful candidate will have a strong administrative and analytical background, with...
-
Customer Support Specialist
2 days ago
Farnborough, Hampshire, United Kingdom Avendra International Full timeJob OverviewWe are seeking a highly organized and analytical individual to join our Operations team as a Client Procurement Analyst. This role will be based in our Farnborough office and will provide exceptional support to Account Managers and key stakeholders.The successful candidate will have a strong administrative and analytical background, with...
-
Sales and Customer Support Specialist
1 month ago
Farnborough, Hampshire, United Kingdom Personnel Selection Full timeAbout UsWe are a global leader in manufacturing and engineering, providing top-notch equipment to clients around the globe.Position OverviewWe are currently looking for a Sales and Customer Support Specialist to join our dynamic team at our UK Head Office.Key ResponsibilitiesAssist international customers with their spare parts inquiries.Once trained, offer...
-
Customer Finance Support Specialist
1 month ago
Farnborough, Hampshire, United Kingdom BMW Group Full timeBMW Group Financial Services UK is seeking a dedicated New Business Sales Support Specialist. This position serves as a vital support function for our Retailer network (dealerships) and internal teams, facilitating the process of securing customer financing. Your role will involve adapting quotations for both new and retained business, managing a high volume...
-
Farnborough, Hampshire, United Kingdom Venus Recruitment Limited Full timePosition OverviewWe are excited to announce a new position within our dynamic team at Venus Recruitment Limited, focusing on providing exceptional support to our valued customers in the United States.Role Details:This position involves engaging with US customers during evening hours, specifically from 2 PM to 10 PM, Tuesday through Saturday. Your primary...
Customer Support Lead
3 months ago
About Us :
At Digital+, we're dedicated to supporting women through their pregnancy and parenting journey with our innovative mobile apps. With over 6 million monthly users worldwide, our mission is to make every step of parenthood happier and healthier through technology. Join us in making a difference in the lives of parents and babies everywhere.
The Role :
As the Customer Support Lead, you'll lead our efforts to provide exceptional service to our app users. You will oversee a team of Customer Support Agents, ensuring they have the product knowledge and tools needed to assist our users effectively. Your leadership will be crucial in implementing a customer support strategy focused on self-service and high-quality assistance.
You Will :
Be the voice for our expectant mothers and advocate for their needs.
Lead and manage a team of customer support agents across time zones
Collaborate with leadership to define and execute a future-proof customer support Strategy
Work closely with the Director of Product to align the product roadmap with user needs
Foster a self-service approach to customer support by promoting in-app resources that minimise the necessity for manual intervention.
Manage customer interactions across various platforms, including App Store Connect, Google Play Console, and Zendesk.
Consolidating data from customer support touch-points and reporting it to stakeholders to consistently enhance our product experience and operations.
Play a key role in strategic decisions regarding app features to enhance user experience.
Responsible for identifying and driving improvements to customer support operations and tooling.
You Are :
Interested and enthusiastic about customer support technologies and industry developments.
Passionate about mobile apps and eager to deepen your product knowledge.
A strategic thinker focused on solving problems and achieving goals.
Have the ability to lead and manage remote teams in multiple locations, ideally gained from the tech or mobile app industry.
Proficient in English, with strong user-facing and communication skills.
Skilled in troubleshooting, multi-tasking, and maintaining a customer service orientation.
A team player capable of collaborating in an international team environment.
Respectful and empathetic towards different cultures and situations.
Familiar with customer support software and tools, such as Zendesk
A track record of improving customer support experiences and operational efficiency.
In return, we offer you
We welcome you to a challenging, innovative environment with great opportunities for you to explore. A career at Philips comes with all sorts of wonderful benefits as well as a competitive base salary and annual incentive. Be sure to speak to your recruiter about benefits in the UK. This role offers you chance for hybrid working from our vibrant and exciting new offices in Farnborough, Hampshire.
Please submit your detailed CV at your earliest convenience for immediate consideration.
Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business .
• Discover our rich and exciting history .
• Learn more about our purpose .
#LI-Hybrid
About UsAt Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people's health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.
For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.
We're committed to building a diverse and inclusive workplace culture where people feel heard, valued and connected. Because we know the possibilities are unlimited when people feel empowered to grow and succeed together.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members , marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance.
Equal Employment and Opportunity Employer/Disabled/Veteran
#J-18808-Ljbffr