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Apprentice Customer Service Practitioner

3 months ago

Gloucester, Gloucestershire, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

Job Title:
Apprentice Customer Service Practitioner - Procurement

Division:
Corporate

Department:
Gloucestershire Procurement Shared Service

Responsible and accountable to:
Team Leader e-Procurement and Purchasing

Terms of contract:
GHNHSFT Apprenticeship Terms and Conditions, Fixed

Term (15 months)

Location:
Victoria Warehouse, The Docks, Gloucester

Hours 37.5 hours per week; Monday to Friday


An excellent opportunity has arisen for a well organised and committed individual to be an Apprentice Customer Service Practitioner within Gloucestershire Hospitals NHS Foundation Trust.


The apprentice will complete a Level 2 Customer Service Practitioner apprenticeship with Adult Education Gloucestershire whilst gaining valuable customer service, administration and purchasing experience in the Procurement Department providing services to local healthcare organisations.


This apprenticeship vacancy would be suitable for a school leaver or someone who would like a change in career who has an interest in customer service in the specialist area of procurement, purchasing of goods and services.

The apprentice will be managed by the Team Leader e-Procurement and Purchasing

and be supported to carry out activities including:

  • The ordering of Goods, Services and Works
  • Processing enquiries received from Customers and Suppliers
  • Obtaining prices and quotations
  • Processing of orders compliant with the Trusts' Standing Financial Instructions, Procurement Policy and current legislation
  • Supporting low value tender exercises
Knowledge, Skills and Experience or Aptitude Required

  • GCSE Grade D/3 English & Mathematics D/3 or equivalent.
  • Please see person specification for further detail.


Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK.

We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.


Dimensions:


The annual non-pay expenditure of the Trusts in the health community over which the Procurement Shared Services (PSS) has influence is approximately £70m.


PSS provides procurement services to the following Customers:

  • Gloucestershire Hospitals NHS Foundation Trust
  • Gloucestershire Health & Care NHS Foundation Trust
  • Gloucestershire Managed Services

Key result areas:

  • To attend all mandatory components of the Apprenticeship
  • To undertake training as required and agreed with the mentor, supervisor and external assessor and complete the competencies relevant to the work area/department.
  • Ability to get on well with people at all levels, communicate and work effectively as a team member
  • Accept designated workload from supervisor
  • Deliver a high standard of customer service dealing with visitors and telephone enquiries
  • Communicate effectively with internal and external networks
  • Work collaboratively with all Procurement Team members ensuring that all activities are carried out and completed to the required standard
  • To be flexible, with the ability to alter activities and priorities as the need arises
  • Learn skills and gain knowledge to prioritise work, taking into account workload and urgency
  • Share appropriate work related information within remit
  • Following training and gaining competence and confidence work independently, referring to supervisor when necessary.
  • Process enquiries, requisitions and create official purchase orders for all Customers in a timely and accurate manner and in compliance with the Trusts' Standing Financial Instructions, Procurement Policy and current legislation
  • Take responsibility for ordering Goods, Services and Works and provide advice on the ordering process and assist Customers with queries
  • Implement standard operating procedures
  • Identify system errors/faults and report these as appropriate.
  • Support low value tender exercises, obtain prices and quotations and liaise with customers and suppliers with regard to costs, product information as required
  • Accurately and efficiently file requisitions, contracts and maintain central filing systems
  • Have responsibility for personal development and complete the Intermediate (L2) Customer Service Practitioner Apprenticeship within the time frame
  • Undertake any customer service or administrative and other appropriate duties, commensurate with the role as required at the request of your supervisor


The above list of duties and responsibilities is not intended to be fully comprehensive and may be amended to take account of changing circumstances or requirements following consultation with the post holder.

**Communications and