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Sales Consultant

3 months ago

Crawley, West Sussex, United Kingdom Saga Group Full time

Hybrid role; Home and Hub - 3 days in Crawley Office

Are you passionate about travel, sales and delivering exceptional customer service? We're seeking a number of enthusiastic individuals to join our team at Saga Travel Group as Travel Consultants

We are an award-winning tour operator, the UK's leading escorted holiday company. We have been established for over 40 years. Across our portfolio of holidays, we tailor unique experiences for small intimate groups of travellers or larger tours of 50 plus passengers.

As one of our Travel Consultants, you'll play a crucial role in providing personalised travel experiences to our customers, guiding them through their booking journey with expertise and care. With opportunities for growth, competitive incentives (including experiencing our award-winning holidays for yourself), and a supportive team environment, this is your chance to turn your passion for travel into a rewarding career.

** During your first 4/6 weeks training period, you will be required to work from your assigned office location, either Ashford, Kent or Crawley. The hours for the 1 st 4/6 weeks will be Monday to Friday 9-5.

***Once you have successfully completed the induction, your hours will incorporate working 2 Saturdays a month and one Sunday. Our team of 40 consultants cover weekends on a rota basis.

Role Responsibility

Our Travel Consultants are responsible for the following tasks:

  • Providing our customers with exceptional service throughout their booking journey.
  • Identifying customer requirements to book the perfect holiday for them from the Saga and Titan product range.
  • Achieving and exceeding sales, conversion, and quality targets.
  • Developing and maintaining a thorough knowledge of our products, systems and processes.
  • Identifying and upselling suitable elements to enhance the customer experience and increase booking revenue.
  • Following up all outstanding quotes and options.
  • Always maintaining GDPR compliance, whilst adhering to FCA requirements/standards in the sale of insurance policies.
The Ideal Candidate

We need our Travel Consultants to be passionate about all things travel. You will need to be confident on the phone and demonstrate sales and customer service skills, as well as demonstrating the following skills and experience:

  • Proven experience in a sales environment, either face to face or over the phone, with a track record of achieving sales targets.
  • Able to articulate ideas clearly and effectively through both spoken and written channels.
  • Meticulous in handling tasks, ensuring accuracy and precision.
  • Competent across IT systems and able to manage the administration of bookings and requests efficiently.
  • Capable of maintaining productivity and quality even in fast-paced environments.
  • Proven ability to work toward and surpass performance goals.
  • Extensive Travel Experience: Passionate about exploring new destinations, with first-hand knowledge of various travel aspects.
  • Strong Geographical Knowledge: Cities, airports (including codes), key landmarks, bucket list destinations and must-see sights.
  • Experience in customer service or Contact Centre environments.
  • Knowledge of a GDS System (Sabre Preferable): Familiarity with Sabre or similar global distribution systems used in the travel industry.

Successful candidates selected for the interview stage will be invited to Ashford / Crawley for an assessment. Due to take place the end of May. The group assessment will be for half a day meeting the team and learning more about Saga Travel Group. This assessment will allow us to evaluate your skills for the role but ultimately give you an insight to life at Saga

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package.

  • Our working week is 37.5 hours per week, Monday to Sunday. (Expected 2 Saturdays and 1 Sunday in a 4-week rotation)
  • 25 days holiday + bank holidays
  • Option to purchase additional leave up to 5 extra days
  • Pension scheme matched up to 10%
  • Colleague discounts including family discounts on cruises and holidays
  • Range of reductions and offers from leading retailers, travel groups and entertainment companies
  • Enhanced maternity and paternity leave
  • Grandparents leave
  • Income protection
  • Access to Saga Academy, our bespoke learning platform
About the Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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