Sales Advisor

1 week ago


Ellesmere Port, Cheshire, United Kingdom McArthurGlen Designer Outlets Full time

Job description PURPOSE**-
Passion for selling and interacting with customers.
-
Recognition of the importance of strong visual merchandising
:

-
Till operations and Cash/card handling
:

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Supporting the Store manager in achieving sales targets & business unit deliverables
:

-
Being proactive in expanding and promoting the Brand.

Additional information KEY ACCOUNTABILITIES**:

***
Relationships

  • Proactively build and maintain a professional commercial relationship with your line manager, team members and the wider business.
  • The customer. Build rapport, open and honest feedback, deliver excellent levels of service and communication with each and every customer.

Customer

  • A passion for selling and customer interactions
  • Ensuring customers have a positive experience within the assigned store.
  • Ensure full adherence to all company policies and procedures including where relevant, centre procedures, with particular emphasis on health and safety of staff and customers.
  • Maintain high security awareness by ensuring that all company security procedures are complied with.
  • Understand the customer policies sales, refunds etc and can communicate them to the customer confidently.

Sales/Financial

  • Cash handling and use of EPOS system.
  • Understands commercial file monitor sales and being proactive in achieving targets.
  • Supports Store Manager by implementing any markdown and price alterations within agreed timescales.

Stock Maintenance & Visual Standards

  • Maintain a high standard of housekeeping to ensure the store is attractive to customers and provides a healthy and safe environment.
  • Ensures stock is tidy, presentable, replenished and attractively merchandised.
  • Processes deliveries in a timely manner.

People

  • Proactively build relationships with customers and store team.
  • Deliver exceptional service to all our customers both internal and external as an ambassador for Brand Machine and our Partners.
  • Deliver agreed service levels to customers to maximise every sales opportunity.

Communication

  • When requested by line manager; complete administration tasks required correctly and on time.
  • Ensure all communication tools provided by the business are utilised to benefit the store.
  • Ensure all communication with Head office and Warehouse is clear, concise and fit for purpose.

Job Reference:
CHE04040

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