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Operations Administrator

3 months ago

Luton, Luton, United Kingdom TUI Full time
**:

  • TUI Business:**
  • Band:
  • 6

- Location(s):

  • United Kingdom | Luton | LU2 9TN | Wigmore House
  • Manchester, GB, M1 1PW
    Hours per week:
  • 37.5

Type of contract:

  • Contractor 12 Months
The way we work across TUI Group Airlines is changing.

Our goal in Inflight Supply Chain is to be the single service provider to the TUI Group Airlines for all on-board supply chain needs.

The aim is to capitalise on our collective size to deliver economiesof scale, fostering a common culture of excellence in quality and delivery, whilst enabling the TUI Tour Operators of each Source Market to drive revenue growth and meet customer satisfaction targets.

We will work with suppliers of choice, operating with transparencyand control, to enable activity-based charging and a KPI-driven team of supply chain experts.


Inflight Supply Chain is part of the wider TUI Group Inflight Services, responsible for providing a high standard customer experience on board.

Inflight Services is responsible for defining service models, selecting on board products and setting up cateringprocesses.


As part of the IFSC team, you will be responsible for ensuring that the strategic principle "understand, control and pay for what we get" is part of the culture of the organization and supports in driving this vision forward in your scope of influence inthe IFSC.

Using continuous improvement and quality control process you will ensure that third parties deliver services to the standard required by TUI Airlines.

All IFSC teams including yourself are setup in a flexible way to ensure optimum balance in workloadis strived for across all functions enabling absorbance and exchange of (new) tasks when relevant.


ABOUT THE JOB


As the IFSC Operational Admin Support you will be responsible for the operations delivery of your allocated part of the TUI airlines' inflight supply chain for the Northern Region.

The main area of responsibility lies in the handling of Pre and Post flightoperations administration, such as but not limited to processing all the cabin flight reports including trend analysis, invoice auditing and budget tracking, protecting the IFSC audit program cycle and data analysis, preparing and uploading briefings, processingflight safety reports, keeping the supplier information portal up to date


The main purpose of this role is to support the IFSC team with all administrational activities, which contribute to the delivery of customer and crew value propositions on-board all TUI aircraft for the Northern Region (UK, Ireland and Nordics).


The Operations Admin Support will work with the Operations Delivery Leads across the Northern Region to deliver an excellent service to our internal and external stakeholders, operational cost efficiencies and to drive achievement of operational KPI andcustomer satisfaction targets.


Examples of Responsibilities:

  • Catering Order


 Cabin Reports
  • Monitoring of onboard trends, allocation of correct stake holder, closure of monthly performance with external stake holders
  • Invoices first line invoice checking against price agreements and coding


 Monthly Performance review
  • Registration of catering delay reports, safety reports ad preparation of data package

ABOUT YOU

  • Relevant experience in Aviation, preferably including catering logistics.
  • Experience coordinating the delivery of complex operations maintaining effective monitoring procedures; plans for problems or obstacles before they arise and works with a distributed team and stakeholders to spot and resolve issues before impacting onbusiness performance.
  • Capacity to support the transformation of existing complex and obscure supply chain arrangements into transparent, flexible and controlled networks
  • Confidence in exploring new, unfamiliar ideas and delivering radical change in difficult business environments
  • Insightful appreciation of the formal and informal influences and structures within an organisation; works effectively to involve stakeholders in business decisions by building trust and gaining consensus with people across all levels of the organisationand across different countries
  • Cultural sensitivity, with experience of working as part of a panEuropean team
  • Strong business English is mandatory.#LI-LF1

ABOUT OUR OFFER

  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional 'TUI time off'H