Customer Care Administrator

2 weeks ago


Birmingham, Birmingham, United Kingdom Pertemps Network Group Full time

Job Description:

Job Opportunity:
Full-Time Customer Service Administrator (Temporary Maternity Cover)


Location:
Birmingham, UK (B24 Area)

Salary:
Up to £22,000 per annum

Job Type:
Full-Time, Temporary (with possibility of permanent position)

Remote Work:
Fully Remote with occasional office visits for training

Are you a dedicated and detail-oriented individual with a passion for delivering exceptional customer service? We are currently seeking a dynamic Customer Service Administrator to join our team based in Birmingham (B24 Area).

This is a temporary maternity cover position with the potential for a permanent role.

My client pride themselves on offering top-notch services to our diverse clientele. As a leader in the industry, they are committed to providing excellent customer experiences and maintaining high standards.

Role and Responsibilities:
As a Customer Service Administrator, you will play a crucial role in upholding our reputation for outstanding customer care

Your responsibilities will include:

  • Building rapport with a diverse customer base through friendly and professional telephone interactions.
  • Adhering to strict communication guidelines and inhouse processes to ensure consistent service delivery.
  • Demonstrating excellent written communication skills with meticulous attention to spelling and grammar.
  • Conducting quality checks on data reports, order entry details, and content to maintain accuracy.
  • Crafting and editing customer care response content as needed.
  • Engaging with their social media community, moderating discussions, and posting content while adhering to regulatory guidelines.
  • Importing and extracting data from various database systems, utilizing customer care systems for case logging.
  • Proficiently using MS Excel to generate reports, graphs, charts, and perform data manipulation.
  • Providing support to the senior team with efficient time management and nominal input.
  • Collaborating seamlessly within a supportive team environment to achieve shared goals.
  • Taking ownership of individual SLAs (Service Level Agreements) and accuracy in contributing to team performance.
  • Demonstrating a flexible attitude with a keen aptitude for learning and selfimprovement.

Qualifications and Skills:
To excel in this role, you should possess:

  • Excellent telephone manners with the ability to establish rapport across diverse demographics.
  • Strong adherence to communication guidelines and inhouse processes.
  • Exceptional written communication skills with a keen eye for detail.
  • Proficiency in data quality checking and content creation.
  • Social media engagement experience with regulated content.
  • Familiarity with database systems and customer care tools.
  • Advanced skills in MS Excel, including report generation and data manipulation.
  • Ability to efficiently manage time and provide nominal input to support the senior team.
  • A collaborative mindset to contribute to a harmonious team environment.
  • Ownership of SLAs and commitment to accuracy in performance.
  • Flexibility and a drive for continuous learning and improvement.

How to Apply:

If you are ready to take on this exciting opportunity and make a positive impact, please submit your CV.



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