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Team Member

3 months ago

York, York City, United Kingdom Gear4music Full time

Join our team at Gear4music as a Customer Service Adviser

At Gear4music, we are leading in the music industry, providing top-notch online shopping experiences for music enthusiasts.

We are currently seeking full-time Advisers to join our multilingual customer service team in York. This role offers a great opportunity for a fulfilling career in the music products sector. We are looking for individuals fluent in one or more of the following languages:

  • Norwegian
  • Danish
  • Swedish
  • Dutch
  • Italian
  • German

If you are enthusiastic about ensuring our customers have a positive purchasing experience, we want you on our team. Whether you have a background in music instruments or products, such as playing in a band or orchestra, or even DJing part-time, we welcome your expertise.

As a Customer Service Adviser, you will play a vital role in providing outstanding customer support and becoming an integral part of our dedicated team. Key requirements for this role include:

  • Confidence and exceptional telephone etiquette
  • Experience in customer service
  • Proficiency in computer skills, particularly Microsoft Office

This full-time position entails working from 8:00am to 4:30pm, Monday to Friday, with occasional weekend shifts. In addition to working with a dynamic team, we offer a comprehensive benefits package that focuses on your personal and professional well-being:

  • Employee discount on our wide range of music and home entertainment products
  • Employee Assistance Programme providing 24/7 support
  • Free car parking with electric charging points
  • Modern office space with an onsite café and bar for social gatherings
  • Relaxed dress code and a premium coffee machine to elevate your workday

On top of these benefits, you will also have access to:

  • Employee referral scheme
  • Employer pension scheme
  • Corporate eyecare vouchers
  • Cycle to work scheme
  • Company sick pay and enhanced parental leave
  • Annual flu vaccinations
  • 26-day per annum WFH policy for eligible positions