Vehicle Quality Coordinator

7 days ago


Broxburn, West Lothian, United Kingdom thl UK & Ireland Limited Full time

Reporting to the Logistics Manager this role's main aim is to minimise vehicle downtime, ensure breakdowns and accidents are responded to in a timely manner.

Ensuring we provide our guests on the road with exemplary customer service.

As a business we are not only focusing on the performance but also commitment to
incorporate our company values into the daily life, which will be reviewed during quarterly
assessments

Our company values are:

  • Be Happy To
  • Be Curious
  • Do The Right Thing
  • Enjoy The Ride

Responsibilities
-
Quality control and compliance with specifications.

  • Own the vehicle onboarding process. Assisting the RVSC by providing feedback any issues and with the raising of warranty claims.
  • Support compliance to all legislative requirements and internal H&S standards.
-
Vehicle turnarounds in branch.

  • Drive daily efficiency ensuring site meets the minimum turnaround requirements and maintain maximum fleet availability.
  • Update damage management suite with new damage.
  • Maintain damage records for hire fleet.
  • Quality check vehicle repairs before hire.
  • Record all failures of quality checks for reporting.
  • Plan and coordinate all repair and maintenance activities with the RVSC.
  • Booking vehicles off road with scheduling and prioritising repair slots at RVSC.
  • Work with the Vehicle Maintenance Supervisor to ensure stock is available for repairs.
-
On the Road Support:

  • Assist with accident and breakdown reporting.
  • Liaise with third party breakdown providers.
  • Be a point of contact for guests receiving breakdown/recovery/onward travel assistance.
  • Provide vehicle troubleshooting/technical support to guests.
  • Report quality/service issues to Logistics manager.
  • Monitor and maintain On the Road Support Airtable.
  • Assist with claims reporting. Gathering all information required within the agreed timeframes and notify Fleet Manager.

Person Specification

  • Highly organised and efficient whilst having the ability to form a great relationship with all members of the crew.
  • Good data entry and typing skills, paired with knowledge of I.T & Microsoft packages.
  • Resilient and flexible and able to work in a fast paced, dynamic and demanding environment.
  • Good attention to detail with excellent planning and organisational skills
  • Confident telephone manner.
  • Business focus and a desire to succeed beyond what is expected.
  • Conflict resolution skills.
  • Full driver's license with more than 2 years driving experience in the UK
  • Experience of troubleshooting motorhome systems and common fault identification.

Job Types:
Full-time, Permanent

Salary:
£28,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • Free flu jabs
  • Health & wellbeing programme
  • Referral programme
  • Sick pay

Schedule:

  • 8 hour shift
  • Day shift

Licence/Certification:

  • Driving Licence (required)

Work Location:
In person

Expected start date: 01/04/2024
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