Support Lead

2 weeks ago


Camden Area, Greater London, United Kingdom HCLTech Full time
HCL is a $11 billion leading global technology enterprise consisting of over 200,000 professionals operating from 52 countries. Founded in 1976, HCL is one of India's original IT garage start-ups.

For more on HCL, please visit :
Support Lead & Technical Platform SME

Duration :
Permanent Position

Work Location :
London, UK

Job Description


You will be working at client offices which is one of the leading Bank in UK, performing dual role with 100% availability at onsite.nShould have sound knowledge on ITIL production support process and proceduresnShould have an experience to work on bank's migration project with good product knowledge on Nexj, Filenet , Temenos, On Demand, Assentis/Rhea.nShould have sound hands on knowledge on NEXJ – RMPlus – CRM platform used by CS with lot of local customisationnRole demands high degree of attend to detail, ownership in delivering the technical solutions by working in various products offering CRM Solutions, Client Reporting, Workflow solutions, MI Data platform with MongoDB, Python & Control-M.nDemands techno functional expertise with high excellent stake holder managementnAbility to work with multiple teams span across various geographies & time zones cut across platform demanding high degree of collaboration.nAbility to drive and delivery LCM projects playing role of techno functional analyst and deliver in agile methodology.nDemands profound insight on production support process & etiquettesnAbility to drive major incident management with all key stakeholders and other interface teams.nAbility to perform huge backlog ticket reduction and finding out solution,nAbility to drive CAB representation , mastery on change management process & release managementnAbility to work in Devops model which necessitates a hybrid blend of application development and application support exposurenShould have sound knowledge on devops , Jenkins , CI CD pipeline implementation.nStrong knowledge on Grafana, Moogsoft, splunk, osymosis & GENEOS .nAbility to do the end to end automation/support on leapwork tool.nWillingness to work in 24x7 operated shift mechanisms to provide technical solutions.nAbility to organise technical & product functional training sessions to groom the new joiners and team members.nAbility to perform product (NEXJ , Assentis/Rhea , Papyrus etc.) roll out covering all aspects right from server installation till GO LIVE in production by business users cut across world-wide clientsnAbility to perform application support transition , set up application support team and run with global wide recognised optimised levers and automation artificial intelligencenAbility to clearly explain the cause, steps and timeline for any critical issue to business users and keep them up to date on the progress.


nMust Haves:

nTechnical:

nProfound hands on experience on Nexj SchemenOracle, Sybase & MS SQL Server, Azure SQL Database, MongoDB, Control-M, Python.nMicro Services, Windows servicesnSQL Server Integration & Analysis servicesnInformatica, PowerBI & TableaunWindows/Linux – OSnC, C++, Visual FORTRAN 6.0, C#.Net, VB.Net, HTML, GrahQL, Agular9.


nJenkins Pipelines & Shell scriptingnDomain:

nBankingnTools :
nServiceNow, HP Service Manager – Ticketing ToolsnLeap work, Grafana, osymosis, splunk, Moogsoft, Tableau & power BInJIRA, HP Application Life Cycle Management – Change
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