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Help Desk Support Engineer
3 months ago
Our client, (the Spotlight Sports Group) is looking for a friendly, engaging entry-level Service Desk Support Engineer to provide professional and proactive service in their busy London office.
You'll be joining their onsite IT service desk team and supporting colleagues with end-user support for hardware, software, infrastructure, and telephony requests.
This role is located at their Southbank office (SE1 9LS) 4 days a week (Mon-Fri), following a shift rota that includes: Early shift: 8am-4pm, Middle shift: 9:30am - 5:30pm and Late shift: 12pm - 8pm.
The Spotlight Sports Group is a global media and technology company specialising in sports betting content and data.
What you'll be doing:
Assist in administering user accounts using Active Directory for our Windows network, Google Admin for Gmail and Google Docs, and in-house systems.nHelp oversee mobile device assets, providing support and logging their status throughout their lifecycle.nAssist with managing orders for consumables, hardware, and software.nHelp keep support and operational procedure documents up to date.nSupport maintaining the Configuration Management Database for Racing Post assets.nLearn and utilise ITIL Incident Management processes using a Service Management toolset.nAssist in ensuring the availability of Racing Post's newspaper production, B2B, and digital presence for our public customers and third-party suppliers.
Who you are:
Friendly, engaging, and supportive in resolving technical hardware issues with excellent communication skills.nYou're passionate about learning new technologies and developing your skills.
Windows 10, Mac OS, MS Office, Internet browsers (Chrome, IE, Firefox), Gmail and Google Apps.
Bonus points if you have:
An IT qualification or ITIL V3 / higher certification.nExposure to Google Apps for Business and/or other cloud-based technologies.nIn-depth knowledge of Microsoft Office Applications.
