Lead Fraud Advisor

1 week ago


Glasgow, Glasgow City, United Kingdom Three Full time
Our people make us who we are. We're a diverse and inclusive bunch, and it's important you can feel you belong here.

We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.


  • Manage daily lead advisor duties ensuring the quality audits are completed to a high standard and on schedule
  • Provide coaching support to progress training and development needs of the team
  • Support advisors to complete fraud investigations using in depth analytical skills across plethora of systems
  • Manage escalated cases of fraud supporting regulatory compliance
  • Quality monitoring
  • Reporting and insight
  • Ensure team are delivering a high standard of E2E support to fraud victims & protective actions are put in place to mitigate financial risk to customer & business as well as brand reputation
  • Caseload management: daily workload allocation prioritising & distributing to ensure compliance & SLAs are met
  • Generate and analyse SAS reporting
  • Wholesale fraud analysis & incident support
  • Analysis and investigation required to a high level of skill and knowledge to compile AIT claims working closely with internal and external stakeholders.
  • Provide detailed trends & intelligence reports to various teams to prevent fraud
  • Excellent stakeholder management hold regular discussions internal and external stakeholders to manage all aspects of fraud prevention & intelligence sharing
  • CIFAS loading & auditing
  • ITSM incident management & service requests
  • OFCOM compliance number blocking & investigation
  • Drive continuous improvement through business processes including CC, Retail, Business, Sub brands, etc

  • Fraud Advisor

    1 week ago


    Glasgow, Glasgow City, United Kingdom Project People Full time

    Fraud Advisor Finance OperationsGlasgow/HomeContract 6 monthsJoin us in Glasgow as a Fraud Advisor, where you'll be the frontline against fraud in an ever evolving environment. Protect our customers and revenue streams, making critical decisions to suspend services on a case-by-case basis. Rapidly detect fraud, minimize losses, and enhance detection...

  • Fraud Advisor

    1 week ago


    Glasgow, Glasgow City, United Kingdom Project People Full time

    Fraud Advisor - Finance OperationsIs this your next job Read the full description below to find out, and do not hesitate to make an application.Glasgow/HomeContract – 6 monthsJoin us in Glasgow as a Fraud Advisor, where you'll be the frontline against fraud in an ever-evolving environment. Protect our customers and revenue streams, making critical...

  • fraud advisors

    1 week ago


    Glasgow, Glasgow City, United Kingdom Project People Full time

    FRAUD ADVISORS - CONTRACT - HYBRID - GLASGOW We are looking to hire Fraud Advisors for one of our Telcom clients in Glasgow. The candidate shall be accountable for the clent's first line of defence against fraud. Shall be the eyes and ears of emerging fraud trends and will be given the opportunity to change and influence processes in combating, Must have...

  • Fraud Advisors

    1 week ago


    Glasgow, Glasgow City, United Kingdom Project People Full time

    Fraud Advisors - 6 month Contract - Glasgow - Mobile Telecoms - Hybrid WorkingWhat we are looking for:The Fraud Advisor will be accountable for the company's first line of defence against fraud.We are looking for someone to be the eyes and ears of emerging fraud trends and will be given the opportunity to change and influence processes in combating this....

  • Fraud Advisor

    1 week ago


    Glasgow, Glasgow City, United Kingdom Project People Full time

    Fraud Advisor 6 month Contract Glasgow - Hybrid workingThe Fraud Advisor will have the responsibility of monitoring and identifying emerging fraud trends/patterns, playing a crucial role in shaping and improving the processes to combat such fraudulent activities.A strong background in FCA, expertise in CIFAS, and experience with Experian Hunter are...

  • Fraud Advisor

    1 week ago


    Glasgow, Glasgow City, United Kingdom Project People Full time

    Fraud Advisor 6 month Contract Glasgow - Hybrid working The Fraud Advisor will have the responsibility of monitoring and identifying emerging fraud trends/patterns, playing a crucial role in shaping and improving the processes to combat such fraudulent activities. A strong background in FCA, expertise in CIFAS, and experience with Experian Hunter are...

  • Fraud Advisor

    1 week ago


    Glasgow, Glasgow City, United Kingdom Project People Full time

    Fraud Advisorn6 month ContractnGlasgow - Hybrid workingThe Fraud Advisor will have the responsibility of monitoring and identifying emerging fraud trends/patterns, playing a crucial role in shaping and improving the processes to combat such fraudulent activities.A strong background in FCA, expertise in CIFAS, and experience with Experian Hunter are...

  • Fraud Analyst

    1 week ago


    Glasgow, Glasgow City, United Kingdom Project People Full time

    Job DescriptionFRAUD ADVISORS – CONTRACT – HYBRID – GLASGOW We are looking to hire Fraud Advisors for one of our Telcom clients in Glasgow. The candidate shall be accountable for the clent's first line of defence against fraud. Shall be the eyes and ears of emerging fraud trends and will be given the opportunity to change and influence processes in...


  • Glasgow, Glasgow City, United Kingdom Project People Full time

    Fraud Advisor 6 month Contract Glasgow - Hybrid working The Fraud Advisor will have the responsibility of monitoring and identifying emerging fraud trends/patterns, playing a crucial role in shaping and improving the processes to combat such fraudulent activities. Ideal industry experience needed - Financial Services (Banking Fraud) or Telco. A fraud...

  • Parts Advisor

    1 week ago


    Glasgow, Glasgow City, United Kingdom Perfect Placement Full time

    Parts Advisor Franchised DealerGlasgow regionBasic Salary – Negotiable DOEBonus scheme available We have an exciting opportunity for a Parts Advisor working within an Automotive Parts Supplier in the Glasgow area.Our Client is seeking a skilled Parts Advisor / Parts Person to join their friendly team of Vehicle Parts Professionals. Working within a Parts...


  • Glasgow, Glasgow City, United Kingdom Yoke for CWS (AMS) Full time

    **Customer service Advisor NatWest**Are you looking for a role that can really make a difference?Join a team that can impact people's lives daily whilst working in a dynamic, fast-paced environment.Job Details: Temporary contract leading to permanent opportunities Pay Rate £13.15 per hour: Start Date 20_th_ May 2024:Location Gogarburn, Glasgow Road,...

  • 12m Lead Analyst

    4 weeks ago


    Glasgow, Glasgow City, United Kingdom Three UK Full time

    Job DescriptionCredit Risk is pivotal in stopping applicants with a high propensity to be Fraud or Bad Debt connecting onto the network, whilst ensuring we take on as many connections as possible. The successful candidate will have a leading role in this by being the main link into other key areas within Finance Operations, and in bringing our analysts along...

  • 12m Lead Analyst

    2 months ago


    Glasgow, Glasgow City, United Kingdom Three UK Full time

    Job DescriptionCredit Risk is pivotal in stopping applicants with a high propensity to be Fraud or Bad Debt connecting onto the network, whilst ensuring we take on as many connections as possible. The successful candidate will have a leading role in this by being the main link into other key areas within Finance Operations, and in bringing our analysts along...

  • Package Lead

    1 week ago


    Glasgow, Glasgow City, United Kingdom Subsea 7 Full time

    Subsea7, a global leader in the delivery of offshore projects and services for the energy industry, is offering an exciting opportunity for a Package Lead/Manager role in either the Paris or Glasgow office. This role involves leading pipeline projects within the energy sector and transitioning into project management.The Package Lead/Manager will play a key...

  • Service Advisor

    1 week ago


    Glasgow, Glasgow City, United Kingdom Pendragon Full time

    Service AdvisorEvans Halshaw Ford Kirkintilloch - 9 Months Fixed term contractA basic salary of £24,465 and a bonus of £4,800 with pension, critical illness, life assurance, single health care, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.Can you bring a passion for incredible...

  • Mortgage Advisor

    1 week ago


    Glasgow, Glasgow City, United Kingdom Rayner Personnel Full time

    Mortgage AdvisorEmployed Baillieston - Glasgow Are you a fully qualified Mortgage Adviser with experience of providing a first class advised customer service to all types of mortgage customers? If so, we are delighted to offer exciting opportunities for experienced mortgage advisers to take on a challenging and rewarding adviser role.My client is a highly...

  • People Advisor

    1 week ago


    Glasgow, Glasgow City, United Kingdom AND Digital Full time

    Who We Are: AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We've been helping organisations build better digital products and stronger digital teams since 2014. We believe our work should always leave a legacy for the client. We do this through close relationships with our offices (or...

  • People Advisor

    1 week ago


    Glasgow, Glasgow City, United Kingdom AND Digital Full time

    Who We Are:AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We've been helping organisations build better digital products and stronger digital teams since 2014. We believe our work should always leave a legacy for the client. We do this through close relationships with our offices (or...

  • Sales Advisor

    1 week ago


    Glasgow, Glasgow City, United Kingdom Macklin Motors Full time

    Are you looking for the next step in your career? Are you interested in the Motor Industry? Do you have a flair for delivering excellent customer service?If the answer is yes, we want to hear from YOU We are currently looking for a Sales Advisor to come and join our fantastic team at Macklin Motors Nissan Glasgow South.We are offering an industry leading...


  • Glasgow, Glasgow City, United Kingdom Webhelp Full time

    AdvisorLocation Glasgow, United KingdomLanguage English***Job Advert: If you have customer service experience and are seeking a flexible, fulltime job in Glasgow, we want to hear from you. We are recruiting smart and motivated Customer Service Advisors for an inclusive city centre team. This role comes with a salary of £21,757 plus benefits.You will provide...