Digital Content Officer

1 week ago


London, Greater London, United Kingdom Colbern Limited Full time

NCD
Digital Content Officer
Southwark
Contract 18 hours per week.
£21.64 per hour PAYE

Our client is looking for an experienced Digital Content Officer.


This is a part time role within the Web/Digital team to support our web content officers on a temporary basis.

The successful applicant will need to have knowledge in user journey mapping, web form design, content design.


The Web Content Officer role is responsible for assisting with the design, development, maintenance and iterative improvement of the council's web-services.

Using evidence, data, user feedback and research, the Web Content Officer will create high
- quality, user-focused content and easy to use online services.

This post holder reports to the Web Project Manager

  • Creating and iterating user-centred content using analytics, user feedback, user research and other sources of information.
  • Identifying relevant stakeholders and collaborate effectively, ensuring that content is published quickly and efficiently.
  • Working alongside departments and Technology & Digital Services (TDS) colleagues to identify user needs, write and map user stories, design content plans, create and publish content.
  • Carrying out day-to-day maintenance and monitoring of the website, investigating areas of complaint and non/poor performance.
  • Contributing to content principles, policies and procedures.
  • Developing and using different methodologies and approaches to research and data gathering.
  • Performing system interrogations, data cleansing, data gathering, extraction and analysis as directed, and present the results in a range of formats including graphs, charts, reports etc.
  • Developing on-line forms, reports, utilities and programs on behalf of the Council and individual business units.
  • Using systems reporting to ensure all content is regularly reviewed so that it remains accurate, relevant and up to date.
  • Working alongside departments in order to define departmental resources needed to develop and maintain web services.
  • Supporting content owners by providing training and support.
  • Understanding and anticipating customer demand for web services.
  • Manage incidents and issues to ensure they are resolved directly or through escalation, in accordance with SLA's and contractual standards.
  • Working with the TDS team to identify and prioritise and deliver opportunities for digital transformation.
The first part of our recruitment process is to send your CV.

Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities.

Colbern Limited along with our clients are an equal opportunities employer.

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