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Digital Content Officer
1 week ago
NCD
Digital Content Officer
Southwark
Contract 18 hours per week.
£21.64 per hour PAYE
Our client is looking for an experienced Digital Content Officer.
This is a part time role within the Web/Digital team to support our web content officers on a temporary basis.
The Web Content Officer role is responsible for assisting with the design, development, maintenance and iterative improvement of the council's web-services.
- quality, user-focused content and easy to use online services.
This post holder reports to the Web Project Manager
- Creating and iterating user-centred content using analytics, user feedback, user research and other sources of information.
- Identifying relevant stakeholders and collaborate effectively, ensuring that content is published quickly and efficiently.
- Working alongside departments and Technology & Digital Services (TDS) colleagues to identify user needs, write and map user stories, design content plans, create and publish content.
- Carrying out day-to-day maintenance and monitoring of the website, investigating areas of complaint and non/poor performance.
- Contributing to content principles, policies and procedures.
- Developing and using different methodologies and approaches to research and data gathering.
- Performing system interrogations, data cleansing, data gathering, extraction and analysis as directed, and present the results in a range of formats including graphs, charts, reports etc.
- Developing on-line forms, reports, utilities and programs on behalf of the Council and individual business units.
- Using systems reporting to ensure all content is regularly reviewed so that it remains accurate, relevant and up to date.
- Working alongside departments in order to define departmental resources needed to develop and maintain web services.
- Supporting content owners by providing training and support.
- Understanding and anticipating customer demand for web services.
- Manage incidents and issues to ensure they are resolved directly or through escalation, in accordance with SLA's and contractual standards.
- Working with the TDS team to identify and prioritise and deliver opportunities for digital transformation.
Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities.
Colbern Limited along with our clients are an equal opportunities employer.-
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