Customer Service

7 days ago


Wakefield, Wakefield, United Kingdom Urban Housing Services Full time
Urban Housing Services - Wakefield

Permanent Customer Services and Safety Officer


Urban Housing Service is searching for a Customer Services and Safety Officer in Wakefield to work a hostel that provides self-catered emergency accommodation for people seeking asylum.

The site can accommodate up to 330 residents and is staffed 24 hours a day. This post requires someone that is prepared to work flexibly including some evening, nights and weekends. The work environment is very rewarding for the right dynamic individual.

You will act as the first point of contact for service users ensuring a welcoming environment. Ensure the site remains safe and secure for staff, visitors and service users.

Working in a hostel or similar environment.
Good communication skills with a good standard of verbal and written English.

An understanding and empathy of working with vulnerable people.

Working with people seeking asylum is desirable
Additional languages are desirable

Have proof of right to work in the UK
Be prepared to undertake an enhanced DBS and BPSS check.

Job Types:
Full-time, Permanent

Salary:
£25,825.00 per year

Benefits:

  • Company pension
  • Life insurance
  • Onsite parking
  • Sick pay

Schedule:

  • 12 hour shift
  • Day shift
  • Night shift
  • Weekend availability

Application question(s):

  • Are you computer literate?

Experience:

- customer service / safety officer: 2 years (required)

Work Location:
In person

Application deadline: 18/03/2024

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