Temp to Perm Customer Service Advisor

1 week ago


London, Greater London, United Kingdom Page Personnel Sales Full time £21
You will work for a high end global furniture company who has been around since the 1930's. They have hybrid working and you will work amongst a fun and supporting team. This role is a temp to perm based in Central London.
As the Customer Service Agent in London, you will:

~ Handle tickets escalated by level 1 support.
Diagnose and resolve complex technical issues related to the company's products or services.

~ Customer Communication :

Key account retailer responsibilities = 2 or 3 retailers will be assigned to you for catch up meeting and coordination
~ Participate in team meetings and ongoing training sessions to stay updated on new products and new tools.
Contribute to the development of level 1 support members when necessary, by sharing technical skills and feedback.

To be successful in applying to this end end furniture retailer, you should have:

Good understanding of computer tools, technical systems (SAP, optional C4C) and different processes within those systems
German speaking
You will be rewarded with a temp to perm opportunity and an hourly rate of £20.

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