Site Support Engineer
7 days ago
Leading IT Services Provider in the Defence sector require a skilled Onsite Support Engineer to join our existing team in Moray, Scotland
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- A national security clearance is required for this role but candidates not holding this level of clearance will be considered
***Required Skills:nBe experienced/certificated in the break-fix support of product ranges to respond to in-warranty & out-of-warranty support calls.nUnderstand contracted SLA's and ensure processes and OLAs are met.nProvide 1st line support for installed third party hardware and raise support calls where applicable. Monitor progress of fix.nAttend customer daily briefing(s) and feedback/assist with any issues that arise from this meeting.nManage own workload and support that of other team members.nProvide remote support for deployed assets as required.nProvide technical support activities as part of service delivery provision and to include deployment of new hardware including installation, troubleshooting, problem resolution and maintenance (where applicable).nResponds to customer questions regarding operation and malfunctions.nAdvises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
Please apply via this site in the first instance, or send your CV to
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