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Night Shift Worker

3 months ago

Old Trafford, United Kingdom PropCall Full time

Company Overview:
PropCall are a specialist out of hours service for the property management industry. We provide telephone answering, remote concierge and CCTV operating services for small and medium-sized enterprises in the property sector.

Working with businesses including residential estate and lettings agents, block management firms, student letting companies and developers, we've already built a glowing reputation in one of the UKs most financially secure and promising sectors.


Job Overview:

Reporting to the Senior Property Manager, the Assistant Property Manager is responsible for providing PropCall's out-of-hours property management service.

The Assistant Property Manager is responsible for providing a high-level and standardised service on behalf of PropCall's clients, in addition to the efficient organization of contractors.


Job Level:
Line Worker

Working Pattern:4 shifts on, 4 shifts off (8pm-8am).

**Key Responsibilities:
- *
  • Handling PropCall's outofhours calls.
  • Triaging caller requests and assisting to resolve emergency maintenance issues over the phone where possible.
  • Administering the accurate and informative recording and processing of calls.
  • Providing a high level of customer service to all out of hours calls.
  • Organisation of contractors.
  • Administration of the online maintenance system.
  • Regular CCTV monitoring.
**Preferred Skills & Education:
- *
  • Experience within the customer service industry.
  • Experience within the property industry, ideally property management.
  • SIA CCTV Licence (desirable).
**Personality & Characteristics:
- *
  • Excellent communication skills, both verbal and written.
  • Customer focused attitude.
  • Solutions orientated.
  • Friendly and polite.

Salary:
From £11.75 per hour

Experience:

Property Management: 1 year (preferred)

  • Customer service: 1 year (preferred)

Work Location:
In person