Business Policy Specialist

2 weeks ago


Stroud, Gloucestershire, United Kingdom Ecotricity Full time

Our Energy Experts are a one stop shop for any customer query; We don't give our people scripts we want you to be yourself while helping our customers at the same time.

Energy companies expect customers to wait a lifetime to be answered....

Our team get to our customers much sooner, we have a person on the end of the phone, it doesn't matter what the customer query involves, we are here to help.

We support and train our people to deal with any question a customer may ask; Top class customer service is what we pride ourselves on and if your passion is to treat customers fairly and provide awesome customer service this is the team for you.

The B2B department is vibrant, fast-paced and friendly but extremely professional with customer experience always its primary focus.

We are currently amid a transformational programme of change all aimed at improving the service we offer to our customers and our people are at the forefront of our initiatives.

Join our team and help us achieve our mission


Provide exceptional customer centric service delivering first contact resolution to our business customers via inbound and outbound phone contact, our electronic platforms and face-to-face interactions.

Proactive and positive approach utilising the skills and expertise of those in the wider business areas to resolve customer queries, whilst retaining customer ownership.

Manage and adhere to service level and resolution targets for assigned customers
To ensure our business customer accounts are correct and all requests are completed accurately and first time to enable precise billing for our customers

Continuous improvement - Provide constructive feedback, contribute, and support process improvements that will drive increased customer satisfaction striving to improve our customers' journey with us.

Take ownership of customer complaints, prioritise and complete to the customer's satisfaction and within agreed time scales.
Educate, coach and influence customers on best practice for business energy use
Any other ad-hoc duties as requested by Leadership & Management.

You'll have a thirst for knowledge and keen to broaden your skills and energy industry knowledge base.

We are looking for people who are super passionate about providing excellent customer service and have a proven track record – Setting customer expectations from the off and doing the right thing for our customers within the compliance framework of the industry.

You'll be a superb communicator, who is able to influence and coach both our internal and external customers how best to use our services, whilst showing passion and enthusiasm for a greener Britain.

Flexible and adaptable to changes in working patterns and duties
Good level of computer literacy including Microsoft Office packages.
Including Billing & Metering)
Experience of Customer Relationship Management Systems
Proven track record of working in a target focused environment and driving successful performance.

Successful Candidates will receive full system and process training through our Departmental and Academy training programs; Healthcare plan, life assurance and generous pension contribution
Hybrid working
Various company discounts (including shops, gym, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis.

This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.

Ecotricity is Britain's greenest energy company.

Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain.

In 2021, we started work on building two new solar parks, and now, in 2023, we're bringing geothermal energy to our customers' fuel mix, a first in the UK.

We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk.



  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    The post holder will support the Head of Regulation and Compliance in ensuring that the company understands and meets its obligations under the supply licence conditions, Codes and other legal requirements. The work will involve coordinating responses, extracting and mining data from our internal system, analysing and interpreting the data with support from...


  • Stroud, Gloucestershire, United Kingdom Hawk 3 Talent Solutions Full time £65,000

    Job Title: Business Development Manager Salary :Up to £65,000 DOE Location: Remote , commutable to GloucestershireType: Permanent Our client based in Gloucestershire is looking for an exceptional Business Development Manager to join their team, this is a fantastic opportunity to join an expanding company , already established across the UK.Main Duties and...


  • Stroud, Gloucestershire, United Kingdom Expert Employment Full time

    Reference:1518Job Type:PermanentIndustry:PurchasingLocation:StroudProcurement support for plant purchasing required to provide site PO / Purchase Order preparation, approval and management from sourcing, system administration and invoice payment.Key Skills:5 years+ experience in Procurement or related functional expertise (Planning, Operations Procurement,...


  • Stroud, Gloucestershire, United Kingdom Stroud District Council Full time

    February 2021Designation: Business Administrative Apprentice (Housing Contracts)Grade: Stroud 1Hours: 37 hours per weekLocation: Ebley Mill, StroudJob Purpose: To provide an efficient and effective administrative support to the Housing Contracts Team.Responsible to: Senior Asset Information & Support OfficerResponsible for: No supervisory responsibilityKEY...

  • Head of New Business

    2 weeks ago


    Stroud, Gloucestershire, United Kingdom Green Knight Studios Full time

    About The RoleIf you are interested in applying for this job, please make sure you meet the following requirements as listed below.Green Knight Studios is looking for a Head of New Business to join our team in Stroud. As Head of New Business, you will be responsible for creating and refining our new business strategy to develop a robust new business...

  • Head of New Business

    2 weeks ago


    Stroud, Gloucestershire, United Kingdom Green Knight Studios Full time

    About The RoleYou could be just the right applicant for this job Read all associated information and make sure to apply.Green Knight Studios is looking for a Head of New Business to join our team in Stroud.As Head of New Business, you will be responsible for creating and refining our new business strategy to develop a robust new business pipeline. You will...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time £36,855 - £49,355

    Job Description Salary Details: £36,855 Basic, £49,355 OTE About The Role We are looking for a Business Development Manager – TPI to join our rapidly expanding, and award-winning business sales team. This is a field-based business development role, often engaging at a senior level. The core function of the role is to expand Ecotricity's Third Party...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    About The RoleOur Energy Experts are a one stop shop for any customer query, we are using cutting edge technology to get our customers talking to the right person - first time. We don't give our people scripts we want you to be yourself while helping our customers at the same time.The role will have a mixture of inbound work but also outbound for any...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Group Limited Full time

    About The RoleThis is an exciting opportunity to support a business that is going through a period of rapid change. We are looking to make further improvements to our finance functions as we go through a period of growth. This role will partner the generation business during a period of expansion in generation assets, working across the Financial Control...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    Location: StroudSalary Details: Depending on ExperienceAdvertising End Date:31 Aug 2023About The Role***- When Ecotricity started out Green Energy didn't exist as we know it today, we kick-started a revolution which literally changed the world.- We continue that mission today, pumping our profits back into new green initiatives including wind, solar, and...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    About The RoleWe are looking for an Business Onboarding Energy Expert to join our busy Business department working within the Onboarding Team.The role is to aid in the handling of client sales and new sign ups, queries and back-office functions for Ecotricity's customers. This will include making sure customers go live following objections and rejections....


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    About The RoleIf your skills, experience, and qualifications match those in this job overview, do not delay your application.Our Energy Experts are a one stop shop for any customer query; we are using cutting edge technology to get our customers talking to the right person - first time. We don't give our people scripts we want you to be yourself while...

  • CNC Machinist

    2 weeks ago


    Stroud, Gloucestershire, United Kingdom Severn Group Full time £30,000

    CNC Machinist - Day Shift / Double Day Shift Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below. About us Part of Severn Group, LB Bentley, a specialist business known for its history of innovation, has for decades been established as a manufacturer of bespoke engineered products capable...

  • Parish Clerk/rfo

    2 weeks ago


    Stroud, Gloucestershire, United Kingdom Chalford Parish Council Full time

    The Parish Centre, 50 Gerald'sWay, Chalford, Stroud,Gloucestershire GL6 8FJJOB DESCRIPTIONThere are two elements to the role, Clerk and RFO as follows:CLERKTo be the Proper Officer of the Council and the Responsible Financial Officer (RFO) and ensure that legal, statutory and other provisions governing or affecting the running of the Council are observed and...

  • CNC Machinist

    2 weeks ago


    Stroud, Gloucestershire, United Kingdom Severn Group Full time

    CNC Machinist - Day Shift / Double Day Shift About us Part of Severn Group, LB Bentley, a specialist business known for its history of innovation, has for decades been established as a manufacturer of bespoke engineered products capable of deployment in the most extreme environments. LB Bentley's design and manufacture of specialist small bore subsea valves,...


  • Stroud, UK, Gloucestershire, United Kingdom Ecotricity Full time

    About The RoleWorking within Ecotricity’s Group Finance operation, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer service and effective debt recovery processes.We have the challenging task of balancing the needs of our customers with our needs as a business, all within a regulatory framework...


  • Stroud, Gloucestershire, United Kingdom Longfield Hospice Full time

    As our Hospice at Home Team Leader you will take the lead and play a critical role in providing holistic, family-centered care to adults with life-limiting and life-threatening conditions. Providing exceptional palliative care and contributing to making a meaningful difference in the lives of those we care for and their families.You will have the natural...

  • Client Manager

    2 months ago


    Stroud, Gloucestershire, United Kingdom Trial Balance Consulting Full time

    Looking for a role in a market leading and highly progressive firm with unlimited opportunities for progression. This could be just the role for you... I'm working with a prestigious employer who are very well respected in the South West. The firm has an excellent reputation and employs some of the highest calibre practice specialists in the area. Due to the...

  • Client Manager

    4 weeks ago


    Stroud, Gloucestershire, United Kingdom Trial Balance Consulting Full time

    Looking for a role in a market leading and highly progressive firm with unlimited opportunities for progression. This could be just the role for you... I'm working with a prestigious employer who are very well respected in the South West. The firm has an excellent reputation and employs some of the highest calibre practice specialists in the area. Due to the...

  • CNC Machinist

    2 weeks ago


    Stroud, Gloucestershire, United Kingdom Severn Group Full time

    CNC Machinist - Day Shift / Double Day Shift About us Part of Severn Group, LB Bentley, a specialist business known for its history of innovation, has for decades been established as a manufacturer of bespoke engineered products capable of deployment in the most extreme environments. LB Bentley's design and manufacture of specialist small bore subsea valves,...