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Host/hostess

4 weeks ago

Ulverston, Cumbria, United Kingdom The Swan Hotel & Spa Full time
Are you looking for your next challenge, helping to deliver a whole new spa experience at one of the best spas in the country?


Here at the Swan Hotel & Spa, based in the beautiful Lake District, The Holte Spa uses indulgent Comfort Zone products in all of the unique spa treatments we offer.


With six beautifully appointed treatment rooms, a stunning outdoor thermal journey through our spa garden and a whole new spa concept delivering holistic, bespoke treatments, this is an incredibly exciting time to join the Swan Spa team.


To ensure we offer a seamless experience for our guests, we are looking to appoint a Spa Host to welcome our guests, delivering first class customer service and taking care of them throughout their visit.

The Spa Hosts have a range of duties including:

  • Maintain positive guest relations
  • Have great knowledge on pricing, fees and charges for all spa services, including Spa opening times and brands.
  • Keep abreast of daily appointments, arriving guests, available appointments and promotions
  • Answer the telephone in a prompt friendly manner
  • Receive and respond to all guest concerns, comments or complaints with discretion and urgency
  • Introduce guests to treatment advisor, and provide explanations of services provides and spa specialties
  • Book incoming spa reservations and appointments efficiently and accurately
  • Confirm all upcoming appointments and treatments

Job Types:
Full-time, Part-time, Permanent

Part-time hours: 30 per week

Salary:
£12.00 per hour

Benefits:

  • Discounted or free food
  • Free parking
  • Onsite parking

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Ulverston, LA12 8AT: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

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