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Cable Coordinator
2 weeks ago
We currently have an exciting new opportunity to join our Virgin Media team as a Cable Co-ordinator.
You will have end to end responsibility for job progression on our internal systems and Virgin Media systems.
You will support the Field teams to deliver against KPI'S & SLA's enabling the customers required by date to be achieved.
Act as an interface between Comex and the customer. Ensuring compliance & controls are sustained across all processes.More Specifically;
- Experience of proactive coordination and developing relationships with key stakeholders
- Experience in customer facing environment, preferably from the telecoms industry
- Knowledge of telecommunication or Cable engineering desirable
- Able to communicate clearly and consistently
- Experience of NRSWA standards and guidelines
- An industry applicable qualification is very desirable
- Excellent communication skills
- A positive attitude and a cando approach to work
- Good organisation skills
- Ability to work well under pressure
- Proficient IT skills
What will you be doing?_
As a Cable Co-ordinator, your core responsibilities will be
- To distribute daily whereabouts
- Update internal and client system, planned start, actual start etc within SLAs
- Check jobs due are on whereabouts
- Ensure notices and local authority permits are requested, started, stopped and closed on time (Using Open works report) including reinstatement
- Upload Test results/Asbuilts to client system VM Force
- Receive updates from Planning Managers and update wider team
- Run workstack reports, Jobs due, overdue, number of date changes etc...
- Attend Calls/ Meetings as organisational requirements dictate
- Print ad hoc job packs
- VM queries progress update
- Provide weekly report including deep dive details of all jobs that are on hold
- Manage all cable referrals
- Ensure all planned works have indate stats
- End to end responsibility for order progression on the internal and client systems and assigning work direct to Planning Managers
What can we give back to you?_
- PAYE competitive salary
- As well as your traditional benefits such as holidays and pension schemes, our core is to invest in our employee's development through continuous training and upskilling
- Offering career development and opportunities for progression through the business
- Access to exclusive events, shopping deals, giveaways and travel discounts
- Heavily discounted Virgin Media products, including broadband and TV services
- Refer a Friend scheme offering cash bonuses of up to £1000
Job Types:
Full-time, Permanent
Benefits:
- Company pension
- Employee discount
- Referral programme
- Store discount
Schedule:
- Monday to Friday
Ability to commute/relocate:
- West Midlands, WS10 7XB: reliably commute or plan to relocate before starting work (required)
Work Location:
One location
Reference ID:
SC
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