Cable Coordinator

2 weeks ago


Wednesbury North, United Kingdom Comex2000 Full time
Are you a committed, hard-working and eager to learn individual? Then come join the Comex 2000 family

We currently have an exciting new opportunity to join our Virgin Media team as a Cable Co-ordinator.

You will have end to end responsibility for job progression on our internal systems and Virgin Media systems.

You will support the Field teams to deliver against KPI'S & SLA's enabling the customers required by date to be achieved.

Act as an interface between Comex and the customer. Ensuring compliance & controls are sustained across all processes.

More Specifically;

  • Experience of proactive coordination and developing relationships with key stakeholders
  • Experience in customer facing environment, preferably from the telecoms industry
  • Knowledge of telecommunication or Cable engineering desirable
  • Able to communicate clearly and consistently
  • Experience of NRSWA standards and guidelines
  • An industry applicable qualification is very desirable
  • Excellent communication skills
  • A positive attitude and a cando approach to work
  • Good organisation skills
  • Ability to work well under pressure
  • Proficient IT skills
-
What will you be doing?_

As a Cable Co-ordinator, your core responsibilities will be

  • To distribute daily whereabouts
  • Update internal and client system, planned start, actual start etc within SLAs
  • Check jobs due are on whereabouts
  • Ensure notices and local authority permits are requested, started, stopped and closed on time (Using Open works report) including reinstatement
  • Upload Test results/Asbuilts to client system VM Force
  • Receive updates from Planning Managers and update wider team
  • Run workstack reports, Jobs due, overdue, number of date changes etc...
  • Attend Calls/ Meetings as organisational requirements dictate
  • Print ad hoc job packs
  • VM queries progress update
  • Provide weekly report including deep dive details of all jobs that are on hold
  • Manage all cable referrals
  • Ensure all planned works have indate stats
  • End to end responsibility for order progression on the internal and client systems and assigning work direct to Planning Managers
-
What can we give back to you?_

  • PAYE competitive salary
  • As well as your traditional benefits such as holidays and pension schemes, our core is to invest in our employee's development through continuous training and upskilling
  • Offering career development and opportunities for progression through the business
  • Access to exclusive events, shopping deals, giveaways and travel discounts
  • Heavily discounted Virgin Media products, including broadband and TV services
  • Refer a Friend scheme offering cash bonuses of up to £1000

Job Types:
Full-time, Permanent

Benefits:

  • Company pension
  • Employee discount
  • Referral programme
  • Store discount

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • West Midlands, WS10 7XB: reliably commute or plan to relocate before starting work (required)

Work Location:
One location

Reference ID:

SC
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