Access Assessor

About the role

Under the leadership and management of the IWS Team Manager the Access Assessor is the first response for Adult Social Care receiving referrals, information requests and concerns from the public, other professionals and external agencies via a variety of media.

The Assessor's role is to gather information and assess people's eligible social care needs through discussion to decide the best next steps.

The best next steps could be information and advice, signposting, re-enablement or assessment, including responding to safeguarding alerts.

We are recruiting for 2 full time (37 hours) vacancies but would consider part-time.

The team is made of different professionals, is busy and vibrant with a positive working environment where staff are offered regular support, supervision and training, as well as the opportunity to work in a developing and responsive culture.

The location/work-base for these roles are Dolcoath and Camborne however our evolving ways of working means that the role may require you to also work remotely (e.g. from home/other locations).

We will discuss this with you during the recruitment process.

This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.

Whilst the location/work-base for this role may have been specified our evolving ways of working means that the role may require you to also work remotely (e.g., from home/other locations).

We will discuss this with you during the recruitment process.

We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here - flexible working options.

About you

You will need a good telephone manner, excellent active listening, strong oral and written communication skills, and evidence of negotiation, empathy and diplomacy.

You will need to be self motivated with the ability to prioritise, work under pressure and stay focused in this demanding environment.

How To Apply

About Us
Cornwall Council deliver services to more than half a million local people and over five million visitors a year. Find out about working and volunteering for us.

Fairness and inclusion are at the heart of our vision for Cornwall.

In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g., race, disability, sex, gender, age, religion and sexual orientation.

We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.

Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk.

It's a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.

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